Experian - Good job if you can do it | Glassdoor
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There are newer employer reviews for Experian

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Helpful (1)

"Good job if you can do it"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Professional in Van Buren, AR
Former Employee - Customer Care Professional in Van Buren, AR
Recommends
Positive Outlook
No opinion of CEO

I worked at Experian full-time (Less than a year)

Pros

Good pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

Cons

Very competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

Advice to Management

Great supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

Other Employee Reviews for Experian

  1. "Started my career at this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Boston, MA
    Former Employee - Account Manager in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Employees, culture, perks, nice office, potential for some great products to sell, employee development, office locations, exposure to lots of different areas of business.

    Cons

    High turnover of employees - especially in sales, lots of tension between sales and marketing, lots of bottlenecks in the IT/pre-sales/customer implementation processes, slow go-to-market strategy for newest/coolest products.

    Advice to Management

    Expedite the process of ditching older, less revenue generating products and put more focus on newest products (Prospect IQ). Metric sales management on training reinforcement - lots of tactics are only visible on the floor about a week or two after trainer leaves. Focus on developing younger employees further.


  2. Helpful (6)

    "Like a bad Saturday night live skit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in New York, NY
    Current Employee - Senior Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Benefits, work from home, Some people who really care, get in with the right crowd and you can climb the ladder quickly, great place to learn various skill and gain global experience.

    Cons

    1st and foremost, company makes most major decisions based on what they think it will do to the stock, unless it makes the stock price go up, we aren't doing it. Some decisions aren't logical. Constantly cutting headcount to hit EBIT targets, too much decision by committee, the Matrix is not working, lots of finger pointing at the senior leadership level, total old boys club unless you are in your 30's and wear short skirts and shirts that show off you cleavage...well then you get noticed

    Lots of off-shoring of technical roles, minimal investment in products, they expect to make 40% margins but only invest 2-3% total revenue back into product, hence the decisions based on stock impact.

    If you progress on the ladder quickly don't expect your compensation to go up equally you will fall behind and they will make terrible excuses about why they can't catch you up

    They tollerate bad behavior from senior leaders, they keep poor performers around way too long, becomes detrimental to the business. Especially leaders who are poor performers.

    CEO never makes an attempt to connect with the people.

    Advice to Management

    Take a hit on the stock price and invest in the company, if you don't you won't have much in a few years. Sell Marketing Services already, its a dog.

There are newer employer reviews for Experian
There are newer employer reviews for Experian

See Most Recent

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