Experian - Trying... | Glassdoor
There are newer employer reviews for Experian
There are newer employer reviews for Experian

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"Trying..."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Neutral Outlook
No opinion of CEO

I have been working at Experian full-time (More than 3 years)

Pros

Many employees have been there for 20+ years; I love my manager, but I know my manager is frustrated with upper management. However, a lot of jobs are being moved to Chile and Costa Rica.

Cons

A lot of jobs are being moved to Chile and Costa Rica, although I think some of those will be regretted - will be loss of customer satisfaction, which is already an issue.

Advice to Management

If you want consumer trust, you should provide a robust product to truly assist people repair their credit - not just tell them what increases/decreases rating...most know this but were hit hard during the recent recession and need to know how to clear up older issues.

Other Employee Reviews for Experian

  1. "Call Center Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Beggining salary is good for an agent, 40 sick hours are part of the benefits starting on first pay check.

    Cons

    Constant changes and a day to day basis. Management is cutting back on employee bonuses for monthly achievements. Call Center QA always find minimum details to fail you on the calls.


  2. Helpful (1)

    "Project Manager Analyst Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager Manager in Allen, TX
    Current Employee - Project Manager Manager in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Nice facility, decent benefits,

    Cons

    Direction of company is ever changing. Bonus structure not balanced. British culture - often feel that American staff are inferior. Little growth opportunities. No training opportunities in certain areas. Company allows staff to grow stagnant.

    Advice to Management

    Nothing I say will help.


There are newer employer reviews for Experian
There are newer employer reviews for Experian

See Most Recent

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