Experian - Once a great place to work... Ask lots of questions before joining if being happy and successful is a priority | Glassdoor
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Helpful (2)

"Once a great place to work... Ask lots of questions before joining if being happy and successful is a priority"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Irvine, CA
Former Employee - Anonymous Employee in Irvine, CA

Pros

- Company is strong financially, revenues support Experian corporate
- Plenty of growth opportunities
- Strong, well-known brands
- Benefits are very competitive with the best companies out there
- Lots of very smart and talented employees who are also fun and down-to-earth
- Management genuinely tries to care about employees and culture, and constantly tries to improve communication, great CEO that everyone loves
- Recent push to work together more with other Experian units, many significant synergy opportunities there
- Depending on your team, you could work with amazing amounts of data, stuff you couldn't in any other company except maybe Facebook, Google or Amazon

Cons

- Salaries are very low and not competitive, even when compared to other Experian divisions
- Management is focused on short-term revenues, not long term plans. 3-yr plans are vague and not tactical or related to brands
- Significant turnover, average 2-3 ppl/week for months including very experienced and senior managers as well as lower level employees. Little to no attempt at retaining talent.
- IT is a separate entity with no goals tied to success of business, so they have no incentive to go beyond what is specifically asked. High turnover and lots of low-paid contractors result in poor work quality and slow turnarounds - changing a word on a website can take weeks.
- Company tries to project itself as a cool "dotcom" type of business (game room, 5 cent snacks, team events, branded swag), it's nice, but too corporate to feel real
- Unqualified managers have not been good for the company, resulting in frustrated employees and increased turnover. Manager quality is very inconsistent with no 360 review process to help
- Some managers are very political, others are very CYA and refuse to take accountability, some borderline unethical (HR turns their heads)
- Budget and headcount constraints make it difficult for many to do their jobs well
- Very rush mentality, management may say it's "fast-paced", but it's really more of a frenzy of chasing tails and not getting anywhere. Projects are rushed out with errors and missed requirements instead of taking a little more time to do things right. Results in burn-out and frustration by many people.

There was a significant layoff in 2010 that wiped out a large percentage of employees, including very strong (and personable) leaders that drove a wonderful culture where people cared about the teams and each other. It was almost a family environment with many coworkers hanging out after hours, even with their bosses. But once those leaders were sent packing, the culture changed forever.

Advice to Management

Realize employees are the strongest asset to this (and any) company. There's a reason so many people are leaving. There's also a reason the company has a bad reputation that's causing developers to not want to work here. There have been big steps forward in some aspects of the culture and how the company is run, but still much improvement before the company really thrives.

Other Employee Reviews for Experian

  1. Helpful (5)

    "Its like being married to someone you dont really like anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Costa Mesa, CA
    Current Employee - Director in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Decent OC location
    - Nice, clean campus
    - Pay is okay
    - Sr management doesnt have much of a clue about what anyone does, so they will generally leave you alone if your metrics look good
    - Co-workers are good people.
    - Stock doing well.
    - If you have no political game but you're smart and can do a good job, you can probably cruise here in a mid management role. Better yet - stay away from management altogether, build up some strong individual contributor skills, keep your head down and enjoy your life outside of work.

    Cons

    - You need a lot of political game to advance here. I suppose this is true of any big company and its particularly true here. If you can't connect yourself to the right people you pretty much have limited chances to advance. Worse, you can permanently end your chance at advancement by crossing the 'right' people and it's surprisingly easy to do.
    - Kick-ass and take names mentality. Up until 8 or so years ago the company was run by folks that knew the business really well but werent the greatest leaders. Experian turned that around by filling the upper ranks of management with 'kick-ass' clones that dont really know the business well at all and ,frankly, still arent good leaders but they do kick ass. This generated a completely numbers driven environment which is ultimately pressure filled and frustrating for many employees.
    - Lots of corner cutting. EBIT is king and if you cant make revenue then you have to cut costs: raises, promotions, 401ks, routine maintenance on production products...etc.
    - Lost customer focus. Enough said.
    - Really poor communication - upward. This is an enviroment where even the junior vp ranks can be afraid to speak up when things are off track.

    Advice to Management

    Focus on some of the non-monetary measures of your success as well. Care enough about others to be an inspiration.


  2. Helpful (3)

    "Nice Employees, Poor Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    No opinion of CEO

    Pros

    - Smart, kind employees
    - Great benefits
    - Average market pay
    - Opportunities to apply for different jobs
    - Flexible with work at home options
    - Well known brand

    Cons

    - Struggling culture, most employees are unsatisfied with their jobs/managers, but they cruise under the radar to get by
    - Performance focused only - no people focus...daily grind.
    - Most people are scared about lay offs every 6 months - when mid-year and end of year results are reviewed
    - There are great managers and poor managers...no control over how well managers are managing employees
    - There are too many sales reps calling on one account. Its confusing to the customer and frustrating to the salesperson
    - Highly political work environment. VPs are scared to speak up to upper management
    - Most jobs are stressful and work/life balance is not encouraged enough. Most employees are "too busy" to help with projects

    Advice to Management

    Care more about employees, Senior mgmt is more involved with their own promotions and perks than caring about the rest of the employees. Listen to your employee survey results and actually DO something about it.

There are newer employer reviews for Experian
There are newer employer reviews for Experian

See Most Recent

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