Express - Great people and energy.. but high sales goals, pushing credit, all for the same low pay as any retail | Glassdoor
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There are newer employer reviews for Express

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"Great people and energy.. but high sales goals, pushing credit, all for the same low pay as any retail"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate
Current Employee - Sales Associate
Recommends
No opinion of CEO

I have been working at Express part-time (More than a year)

Pros

The managers are great people
Most other associates are easy to get along with as well
Customers are nice and friendly for the most part
30% discount with occasional extra 15% off days
Flexible scheduling, great for students
Upbeat music to listen to all day
Generally a fun environment

Cons

High sales goals every day, constantly trying to beat last year's sales
Must push credit and loyalty cards that most customers decline
Must push sales somewhat aggressively, with finding out what people are shopping for, "adding on" to fitting rooms, etc
As an associate you cannot be full-time and the little hours you have are unreliable and change weekly.
A big con is not enough training! Especially register training. It took me the longest time to get comfortable on the register, simply because the customer is always the priority and they are not willing to wait for you to fumble around until you actually learn, they would rather just have a more experienced cashier take over. What finally did the trick for me is I covered the shift of an experienced cashier and was finally forced to practice for a few hours straight. It's really not that hard if they just had more patience to train.
Another con to me is that with every new season, you feel pressured to buy new clothes to reflect the "projection, basically forcing you to spend the money you make on their own or similar-looking clothing just to keep up with the trends.

Advice to Management

Be more patient with training associates how to use the register. Yes, the customers need an "efficient cash wrap experience," but wouldn't it be worth it in the long run to have one more reliable ringer?

Other Employee Reviews for Express

  1. Helpful (2)

    "Exhausting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    No opinion of CEO

    I have been working at Express full-time (More than 8 years)

    Pros

    Great discount and hiring and training your own team is great. Fun environment. Unlimited bonus opportunity. Visual freedom within your own four walls. Great pay and benefits.

    Cons

    No upper management support. When you are struggling you hear about it daily. When you are winning no one notices unless you are at the top. Lack of merchandise makes it hard to sell to your customers. To move up with this company you have to be able to relocate anywhere.


  2. "Hours were horrible"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express (More than a year)

    Pros

    Great work place, if you have a good group to work with that is.

    Cons

    Pay is low and the hours are horrible, not worth the drive into work sometimes.

There are newer employer reviews for Express
There are newer employer reviews for Express

See Most Recent

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