Express Scripts - Call Centers need serious reconfiguration | Glassdoor
There are newer employer reviews for Express Scripts
There are newer employer reviews for Express Scripts

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"Call Centers need serious reconfiguration"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Client Services in Tempe, AZ
Current Employee - Client Services in Tempe, AZ
Recommends
Neutral Outlook
Approves of CEO

I have been working at Express Scripts full-time (More than 3 years)

Pros

The company is great to work for. The call centers, granted attendance is vital for call centers, are so poorly managed its ridiculous. You can't ask your manager for a day off because he/she will have to ask ALL the other managers ENTERPRISE WIDE, if you can have that day off. If you have a family, definitely stay away from the call centers. They pay well, but the restrictions and policies are so stringent, its almost impossible to get time off.

Pay
Cafeteria is pretty good

Cons

Flexibility
Management of individual departments
Attendance policy seriously needs to be based off of reality, and not what 2 people in a department of 60, think is "good."

Advice to Management

See Con about Attendance.

Other Employee Reviews for Express Scripts

  1. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Advocate in Tempe, AZ
    Former Employee - Patient Care Advocate in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Express Scripts full-time (Less than a year)

    Pros

    Benefits start almost immediately. You get sick and vacation time right off the bat. Good company. Cafeteria in workplace. Decent schedules and pay.

    Cons

    Training was difficult and long.

    Advice to Management

    I barely knew my supervisor. I kind of felt lost in the crowd most times.


  2. Helpful (4)

    "Absolutely no regard for employees' or contractors' needs...tons of work, little or no approval."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Project Manager in Saint Louis, MO
    Current Contractor - Senior Project Manager in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Express Scripts as a contractor (Less than a year)

    Pros

    The money is good for the positions.

    Cons

    Constantly moving people around from role to role and laying off both employees and contractors on a whim. Recently even laid off a number of full-time employees, while vigorously hiring numerous contractors.

    Advice to Management

    Consider your workers' needs and you'll have much more loyalty and job satisfaction.

There are newer employer reviews for Express Scripts
There are newer employer reviews for Express Scripts

See Most Recent

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