Express Scripts - Jury still out | Glassdoor
There are newer employer reviews for Express Scripts
There are newer employer reviews for Express Scripts

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Helpful (1)

"Jury still out"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Verification Pharmacist in Indianapolis, IN
Current Employee - Verification Pharmacist in Indianapolis, IN
Recommends
Positive Outlook
No opinion of CEO

I have been working at Express Scripts full-time (More than 3 years)

Pros

stronger focus on problem solving and improving efficiency

Cons

Lots of new management and issues with communication

Advice to Management

Use your email rather than word of mouth to communicate

Other Employee Reviews for Express Scripts

  1. Helpful (8)

    "Express Scripts is a fraud"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Advocate in Saint Marys, GA
    Former Employee - Patient Care Advocate in Saint Marys, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (Less than a year)

    Pros

    You get to work indoors.

    Cons

    PCAs are treated like cattle. The mindless few who put up with the crap (they consider it better than flipping burgers) get promoted to team leaders having never been in a supervisory position before. They constantly change the pay structure when it starts costing them too much money. As far as customer service, there is none. PCA's are encouraged to all but lie to people expecting their medications in the mail. And Express Scripts sends medications even when customers tell them to stop or to send no more. You have to be brain dead to use their mail order service. The reason it's cheaper is because they don't use brand medications even when customers say they don't want generics, whoops I forgot PCAs are not allowed to call them that..they must refer to them as "alternative" medications. At the first of the year (2013) they screwed up thousands of customers benefits so people would go to the drug store to pick up their medication only to be told they had no coverage. Everything they do is to attempt to show big insurance companies they are responsible.
    Blue Cross should plant some moles so they could see exactly what REALLY goes on.

    Advice to Management

    Hire professional management, not former fast food managers. Quit lying to your clients and customers.


  2. Helpful (7)

    "Never ending hours."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Phoenix, AZ
    Current Employee - Senior Account Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Great clients, great products, nice people to work with.

    Cons

    I spend more time managing internal partners, qcing their work, then I do with my clients.

    Advice to Management

    Let account managers focus on account retension, upselling, relationship building. Hire project managers to qc member materials, benefit changes, etc.

There are newer employer reviews for Express Scripts
There are newer employer reviews for Express Scripts

See Most Recent

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