Express Scripts - Formerly a nice place to work - when it was Medco | Glassdoor
There are newer employer reviews for Express Scripts
There are newer employer reviews for Express Scripts

See Most Recent

Helpful (7)

"Formerly a nice place to work - when it was Medco"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Business Analyst in Franklin Lakes, NJ
Current Employee - Senior Business Analyst in Franklin Lakes, NJ
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Express Scripts full-time (More than 10 years)

Pros

Work at home ability. I can't think of any other pros

Cons

There are so many to list - Loss of benefits with the buy out (no, it wasn't a merger). Lack of recognition for a job well done (unless you're stepping on someone else). When you get rid of or lose all the good people that know anything and actually work you will be left with no talent to run the business. No training - unless it's free. Cheap cheap cheap. A world class company is allowed to spend money on nurturing it's employees and giving them tools needed.

Advice to Management

Stop talking the talk and have some action around that talk. There is no mutual respect.

Other Employee Reviews for Express Scripts

  1. Helpful (7)

    "New employee training is very poor, along with a generally hostile work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    ESI is a fast-paced, learn-as-you-go environment with no margin for error. Some people will thrive in this environment and others won't. If you like feeling that kind of pressure for 8+ hours a day then you will love working for this company.

    Cons

    Entry level compensation is not comparable to other local call centers. ESI supports an extraordinarily poor training staff that is not skilled in teaching people with different learning styles and abilities. Schedules are very erratic which makes a work/home life balance impossible (however, that fact is made very clear during the interview process). Be warned, a hostile work environment is glaringly apparent between contingent, legacy, and new employees. That being the case, the aforementioned statements should not be surprising considering that ESI is merely a call center that handles prescription benefits for group insurance companies and its participants.

    Advice to Management

    Acquire skilled trainers that actually know how to adapt teaching methods for adult learners. Consider implementing instructor guided hands-on training modules that provide mock experience before handling live accounts. Engaging teaching methods will significantly improve self-confidence, information retention, and reduce high employee turnover. It makes good business sense to reduce cost through the retention of skilled employees rather than to continually recruit and improperly train new hires.


  2. Helpful (3)

    "Drawn out and complicated procedures for simply requests which damper project efforts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Relationship Manager in Franklin Lakes, NJ
    Current Employee - Business Relationship Manager in Franklin Lakes, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Express Scripts full-time

    Pros

    Employees there from both legacy Medco and ESI attempt to unite and strive to make sense out of something that doesn't.

    Cons

    Agile - NEVER.. Waterfall x100!

    After the merger executive leadership were not fully aware how backwards the 'new' methods of management would be and how they would hinder relationships rather than foster them.

    Advice to Management

    Bring more Legacy Medco folks into senior leadership roles and consider listening and implementing Legacy Medco ways.

There are newer employer reviews for Express Scripts
There are newer employer reviews for Express Scripts

See Most Recent

Work at Express Scripts? Share Your Experiences

Express Scripts
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or