Dec 31, 2013 - Customer Service Representativein Dublin, OH
Recommend
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Pros
could work from home. bonus was good if you worked yourself to death
Cons
after being purchased by express scripts this company became more sales driven and not so much customer service related. Micromanaged by supervisor that have very little experience. received 4 monitored calls at 100% with many awards and yet was fired for "below standard" work...this was due to being vocal about the new sales related work that was mandatory. management does not want to hear our opinion. worked there 7 years was fired by a sup who had 1.5 years total.
Express Scripts does value their employees and, in my experience, for the most part treats them right. Management is not above the law, and there is a very good culture of listening to employees and honestly trying to get the job done as best as possible. They used to have a reputation for working their salaried employees to death, but they have over the past ten years taken some major steps to address that.
Cons
Still worried about policy changes post-acquisition by Cigna. While I am unaware of any recent major layoffs or other cost-cutting measures, I fear they are coming.
Express Scripts
Express Scripts
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Employee Review
Medco Employee.. Was great till Express bought us
Dec 31, 2013 - Customer Service Representative in Dublin, OHPros
could work from home. bonus was good if you worked yourself to death
Cons
after being purchased by express scripts this company became more sales driven and not so much customer service related. Micromanaged by supervisor that have very little experience. received 4 monitored calls at 100% with many awards and yet was fired for "below standard" work...this was due to being vocal about the new sales related work that was mandatory. management does not want to hear our opinion. worked there 7 years was fired by a sup who had 1.5 years total.
Other Employee Reviews
Good Company
Aug 7, 2022 - Inventory SpecialistPros
Express Scripts used to have much more generous 401k match before Cigna took over it
Cons
It is difficult to choose the nice shift
A good, stable employer
Jul 28, 2022 - Senior Financial AnalystPros
Express Scripts does value their employees and, in my experience, for the most part treats them right. Management is not above the law, and there is a very good culture of listening to employees and honestly trying to get the job done as best as possible. They used to have a reputation for working their salaried employees to death, but they have over the past ten years taken some major steps to address that.
Cons
Still worried about policy changes post-acquisition by Cigna. While I am unaware of any recent major layoffs or other cost-cutting measures, I fear they are coming.
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