Extended Stay America - Not the best, but not the worst; disappointing after company changes. | Glassdoor
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There are newer employer reviews for Extended Stay America

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"Not the best, but not the worst; disappointing after company changes."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Hotel Manager
Former Employee - Hotel Manager
Doesn't Recommend
Neutral Outlook

I worked at Extended Stay America full-time

Pros

Great hotel concept; most team members work well together, and provide good guest service. The company has a good product and has the potential to lead the market segment. It is not a bad place to work, however, upper management could make it a better place to work.

Cons

Upper management is not always supportive of relavant local property needs, and in cases will only address issues after losing revenue. There is a lack of proactiveness and practicality in upper management; it seems as though they quickly lose focus on pertinent matters. I believe this is because they are focused on trying to take the company public.

Other Employee Reviews for Extended Stay America

  1. Helpful (7)

    "Hotel Manager - Do it ALL & Get paid like a GSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Manager
    Former Employee - Hotel Manager

    I worked at Extended Stay America full-time (More than 3 years)

    Pros

    ESH used to be a great place to work for back in the day i.e. around 2006 - 2008ish. Ever since they declared bankruptcy and came out of it - which kudos to them for doing that; things have started going to the DOGS.

    Cons

    Their recent restructuring makes you wonder if they ever want their employees to grow or not? Earlier there used to be an Area Manager which was a reachable goal from Hotel Manager - the logical next step up. Now, after the hotel manager comes district manager (3-5 hotels). How in the world do they expect you make that jump when they don't teach their managers enough to begin with. As a hotel manager expect to do a whole lot of desk shifts; god forbid if anyone at your hotel goes in 1 hour OT (you might just get written up for that). Apart from doing front desk shifts - you do not get any department heads. So you're the housekeeping supervisor, the Chief maintenance engineer,sales manager, sometimes the porter & everything else. You're ALWAYS on call. Apart from all these duties you are also supposed to be the sales manager (even though there is a Regional Sales Director) and do Drive around your CompSet, Shop call the competition and make cold calls. I am all for sales, but COME ON GUYS!

    On top of that you have to deal with low rated construction based business & kicked out for not paying their rent guests who are a constant pain to deal with. There is 1 revenue manager for 70+ hotels so there is no 1 on 1 interaction; but you cannot quote any rates other than what's loaded in the system without talking to the "Revenue Manager" or your "DM". They give you a company credit card however, any spending above 10 - you read it correct $10 needs approval from your DM.

    At the end of the day a hotel manager is nothing but a glorified GSR for 40K annual.

    Advice to Management

    Start giving your hotel managers some respect and more control. Learn to trust them to run their properties right instead of treating them like they don't know what they're doing.Spend some green that you're stowing away for another Sell-out or you're going to lose any remaining talent. If this is the "actual talent" reading this review please don't join this company unless it's your absolute last resort. ESH is like the Titanic - every one better leave before this ship sinks.


  2. Helpful (1)

    "False hopes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative
    Current Employee - Guest Service Representative
    Recommends
    Positive Outlook

    I have been working at Extended Stay America full-time (More than 3 years)

    Pros

    Pay is decent, work enviroment is great, employees are very nice.

    Cons

    Constant change in work structure and goals, constantly given jobs to do that a sales manager should be doing. Have been told numerous times that I am doing jobs to train for a "possible" opening in the future that never seems to come...

There are newer employer reviews for Extended Stay America
There are newer employer reviews for Extended Stay America

See Most Recent

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