Extended Stay America - If you are looking for disorganization at every turn and virtually no support from managers, get a job at Extended Stay. | Glassdoor
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There are newer employer reviews for Extended Stay America

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Helpful (5)

"If you are looking for disorganization at every turn and virtually no support from managers, get a job at Extended Stay."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Manager
Current Employee - General Manager
Doesn't Recommend
Neutral Outlook

I have been working at Extended Stay America full-time (More than 8 years)

Pros

The pay was O.K. since I did not have a college education degree. Don't worry, most of your superiors won't either.

Cons

This company is disorganized and underpays every associate. Fundamentally disorganized, pays no attention to the employee morale, expects managers to do everything without giving proper support to leaders from the inside or outside. Does not offer good jobs at a competitive pay range. Superiors will tell you they are available if you need help, but when you come to them for help they criticize and/or punish you for asking for it. Lower positions are barely competitive in regards to pay, resulting in low morale and a high employee turnover rate.

Advice to Management

Train your associates so they can succeed instead of setting them up to fail.

Other Employee Reviews for Extended Stay America

  1. Helpful (7)

    "Could be alright for some but too many problems for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Extended Stay America (More than 3 years)

    Pros

    Many nice guests

    Some managers and associates are excellent and would do anything for you

    Ability to make extra money through rewards program

    Complimentary stays for employees

    Cons

    This company is CHEAP to the point that few can comprehend. The hotels are poorly built, everything they buy was acquired from the absolute lowest bidder. Then they are shocked when things break.

    A recent company video completely belittled employees and noticeably decreased morale at
    the hotel.

    Taking coffee from the breakfast bar or using one of their cups for drinking water is considered employee theft.

    2.5% maximum raise per year equals about 20-30 cents per hour for associates or about $750-1000 for managers unless a vice president approves it (which almost never happens)! That doesn't even make up for inflation.

    They talk about promoting internally but in reality most of the managers that they hire are friends or family of the district manager or regional director.

    Regional directors and sales directors are always talking down to associates. I nearly walked out because of it one day and that is very unlike my character.

    Most of the good managers that I knew have either been let go, found new jobs or are looking. I could only name one manager of about twenty or so I worked with over time who actually seemed to genuinely like his job. Who wants to be on call 24/7 for about 30-35K per year? BTW you can expect at least 5-6 calls per day

    One rude customer can cancel out ten nice ones. I have actually been threatened by angry guests.

    Guests would do disgusting things in their rooms and housekeepers would refuse to clean it so either a GSR or manager would have to clean it.

    Be prepared to do housekeeping, regardless of what they hire you for...Finding and keeping quality housekeepers is next to impossible. It is not uncommon that managers would have to come up to the hotel on the weekends to clean rooms because someone called off. GSRs and maintenance also get forced to clean rooms a lot.

    Chain is horribly inconsistent. Some of their hotels are actually pretty nice and well run but some are unbelievably awful.

    Advice to Management

    Stop being so cheap and remember who actually operates your hotels. There is a huge gap between operations and the corporate office. There is a huge fear of the corporate office at the hotel level. Managers and associated below director level are overworked and underpaid look in to giving some decent raises or expecting less.


  2. Helpful (3)

    "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Extended Stay America full-time

    Pros

    Flexibility is a big draw. Company promotes from with in.

    Cons

    Too many initiatives, little chance to master your skills. Limited staffing and resources.

    Advice to Management

    Give time to develop new team members and skill sets.

There are newer employer reviews for Extended Stay America
There are newer employer reviews for Extended Stay America

See Most Recent

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