FEMA - Customer Service Representative | Glassdoor
Pros
  • "Is very fulfilling to help people after they survive to a disaster" (in 31 reviews)

  • "Good pay, interesting work and enjoyable coworkers" (in 14 reviews)

Cons
  • "Long hours at computer, survivors yelling at you like your in charge when of every aspect of the case file" (in 17 reviews)

  • "Away from home for extended periods" (in 9 reviews)

Employee Review

Employee Review

"Customer Service Representative"

StarStarStarStarStar
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at FEMA full-time (Less than a year)

Pros

team is very efficient

Cons

none to explain at the moment

Other Employee Reviews

Other Employee Reviews

  1. "Great money, Great contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Disaster Case Manager
    Current Contractor - Disaster Case Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FEMA as a contractor (Less than a year)

    Pros

    Money is based on amount of work you put in

    Cons

    Work/Life balance is poor because if you want to earn money you must work and put in many hours


  2. "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant in Silver Spring, MD
    Current Employee - Medical Assistant in Silver Spring, MD
    Recommends
    Positive Outlook

    I have been working at FEMA full-time (More than a year)

    Pros

    Easy commute to work, right on bus and subway routes

    Cons

    Some supervisors are not very knowledgeable

    Advice to Management

    Proper training for all local hires and re training for some supervisors

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