FICO - Great People, Poor Governance | Glassdoor
There are newer employer reviews for FICO
There are newer employer reviews for FICO

See Most Recent

Helpful (5)

"Great People, Poor Governance"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Fraud Practice Tech Lead in San Diego, CA
Current Employee - Fraud Practice Tech Lead in San Diego, CA

Pros

Middle Management and Technical Leads are talented and willing to help.
Fraud technology (neural networks) is cutting edge.

Cons

Very poor product quality in the last 5 years. Management clearly had no clue how to resolve development process, so focused instead on cost-cutting and pushing sales to compensate.
Went with overseas development, which made quality a bigger issue and stretched already-challenged people management process to the breaking point.
Led to exorbitant sales comp packages and a speedier- than-usual revolving door for sales acct execs, client partners.
Poorly conceived and poorly executed product marketing has demoralized the technical base. Sadly, many customer have come to expect less-than-acceptable product quality, in order to get to FICO fraud detection models
The new CEO, Will Lansing, has remained well hidden, beyond a few global emails announcing products (which assistants write anyway) and chiding us to pretty-please come to the office and not work from home (even if there's nobody in the office with whom we work...)
Internally, Finance runs the show, so other departments are forced to do their work for them, and woe be to anyone that questions it.
We have time to fix this, but with competitors (SAS, IBM, etc.) starting to eat away at market share, time is running out.

Advice to Management

Time is running out - focus on finding solution to the key problems: find people who can fix PTO, stop wasting time/quality overseas, reign in FP&A, and stop worrying so much about how tune a sales process to sell poorly designed products.

Other Employee Reviews for FICO

  1. Helpful (1)

    "Great People, Inconsiderate and Incompotent Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in Chicago, IL
    Former Employee - Lead Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FICO full-time (More than 5 years)

    Pros

    Employees are willing to do what ever is necessary to meet the client's needed
    Good development methodology and processes

    Cons

    Conflicting direction from management with regard to client support and how to handle cyclical nature of requests
    Managment will throw employees under the bus to make the client happy
    Yearly layoffs in late fall
    2012 was an outstanding year financially, but no raises and small bonuses


  2. Helpful (3)

    "Great people, ok process and focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at FICO full-time (More than 8 years)

    Pros

    Great people who care for one another. People provide very good guidance, senior leadership are in general accessible.

    Cons

    Constant change in focus. Lot of processes and layers to navigate. People are too nice, and thus things get a while to get done and no body pushed them on it.

    Advice to Management

    Create focus. Hire more technical folks in upper management. Review old timers and see what value they bring to the organization.

There are newer employer reviews for FICO
There are newer employer reviews for FICO

See Most Recent

Work at FICO? Share Your Experiences

FICO
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or