FIS - Learned a lot of entry level technical and call center skills that are universal for career advancement. | Glassdoor
There are newer employer reviews for FIS
There are newer employer reviews for FIS

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Helpful (1)

"Learned a lot of entry level technical and call center skills that are universal for career advancement."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Specialist in Milwaukee, WI
Former Employee - Technical Support Specialist in Milwaukee, WI
No opinion of CEO

Pros

They have excellent training and reference resources for your day to day job. You'll learn a lot about banking, payment processing, technical troubleshooting, bill pay, tax services, and call-center customer service. All of those skills combined for one job looks good on a resume.

Cons

It's a lot to learn in a stressful environment for little pay. There's no good incentive programs or bonuses for the hard work that's put in to managing the phone lines and irate customers. Also, it's a 24/7 operation center, so schedules aren't always flexible.

Advice to Management

It would be nice if the management team did occasional meetings with their teams to open up the line of communication.

Other Employee Reviews for FIS

  1. "As with most financial services outsourcing/technology companies management seemed out of touch with customer needs."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Disapproves of CEO

    Pros

    Well-know company in the financial outsourcing/technology industry. Decent products, decent benefits.

    Cons

    Too 'Milwaukee' centric, hard for management to relate to customer issues.

    Advice to Management

    Improve software and customer service.


  2. "Great company, minimal raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrative in Little Rock, AR
    Current Employee - Systems Administrative in Little Rock, AR
    Recommends

    Pros

    Competitive salaries, good location, decent benefits, knowledgable staff in their respective departments

    Cons

    minimal or no raises. Difficulty transferring to other departments. No clear career advancement path

    Advice to Management

    re-visit telecommuting policy. Outline reachable career advancement goals with employees and reward the employees if they achieve them

There are newer employer reviews for FIS
There are newer employer reviews for FIS

See Most Recent

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