FIS - Very frustrating and not very many opportunities to excel | Glassdoor
There are newer employer reviews for FIS
There are newer employer reviews for FIS

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Helpful (2)

"Very frustrating and not very many opportunities to excel"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Little Rock, AR
Current Employee - Customer Service Representative in Little Rock, AR
Doesn't Recommend
Disapproves of CEO

Pros

Health Benefits; Dental; Vision: Life Insurance; Paid Vacation; Sick Leave; Personal Holidays; Clean environment; friendly coworkers; security and gated access to the campus

Cons

There is a small window to advance to a better position. The supervisor doesn't know most of the information he should know. He's no help at all and he's very petty. Never lose your cool with someone in a higher position; even if it's their fault you may lose your job.

Advice to Management

Listen to your employees needs more. We know more of what our customers need than you do. We are the ones talking to them. We deal some of the rudest people and barely make above minimum wage. Mandatory overtime (mandatory yes! meaning you come or you get a point) is ridiculous and very inconvenient for your employees who are mostly parents and students who have a difficult time adjusting to your last minute schedule changes.

Other Employee Reviews for FIS

  1. Helpful (1)

    "Results will vary depending on the department"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend

    Pros

    -Generous employee stock purchase plan.
    -Good opportunities for international exposure.
    -Flexible for scheduling time off.
    -Fast-paced and dynamic work environment.

    Cons

    -FIS is going through a transition and has more and more of a "corporate" feel. You are a number.
    -Unpredictable job security. Quarter-to-quarter short term outlook. Everything is about "the market."
    -Interoffice politics interfere with getting quality work done on reasonable timelines. Be prepared to work like crazy for no logical reason.
    -Health benefits are expensive, providers and benefits change every year, costs are increasing.
    -If you are a heads-down workaholic you will like working for FIS. Work-life balance is fading for salaried employees.
    -Always pushing the limit of doing more with less.
    -Low career mobility and opportunities for advancement once you're in.
    -Your annual review may be done by someone who doesn't know your capabilities and results.

    Advice to Management

    -Put some real action ($$$) behind the "employee engagement" marketing fluff.
    -Give front line employees incentive compensation opportunities.
    -Get rid of micro-mangers or put them in roles they are better suited for.
    -Be more decisive with layoffs and reorganizations.
    -Be aware of key resources leaving.


  2. "An average place to work with self-interested management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Product in Woodbury, MN
    Former Employee - Director of Product in Woodbury, MN
    Disapproves of CEO

    Pros

    Opportunity to work independently and to make decisions
    Pay and benefits are decent
    People are generally good hearted and supportive

    Cons

    Core platforms and payments are company focus, everything else is there just to fund core business.
    Management buys and sells groups for personal pay days and option grants
    Lateral movement is minimal
    Politics are present

    Advice to Management

    Minimize your personal pay days and option grants and focus on building a more positive culture. You aren't making full us of the talent and opportunities. Start managing your people. You have underperformers galore, yet you also need to identify your stars (not by popularity votes) and give them other responsiblities. Too many people are in the wrong role and could benefit the performance and culture instead of being shown the door.

There are newer employer reviews for FIS
There are newer employer reviews for FIS

See Most Recent

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