FTD - FTD Field Business Consultant...Most stressful job ever! | Glassdoor
There are newer employer reviews for FTD
There are newer employer reviews for FTD

See Most Recent

Helpful (3)

"FTD Field Business Consultant...Most stressful job ever!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Field Business Consultant in Columbus, OH
Former Employee - Field Business Consultant in Columbus, OH
Neutral Outlook
No opinion of CEO

I worked at FTD full-time (More than 3 years)

Pros

FTD offers very good benefits and pay, and is an old and established brand. Field Business Consultants are given new technology to do their jobs.

Cons

Stress from changing sales territories, and not being able to get answers to customer problems was incredible. Sales focus changed frequently and commissions were sometimes short of what was earned. Sales goals are really unattainable on a regular basis in most areas. There is constantly the implied threat of being dismissed. Despite a quality assurance program that members pay monthly for florists that are doing substandard work are kept in the program with no penalties. Approx 1/2 the year is spent seeking new customers and during that time existing customers cannot be visited at all. Outside sales reps compete with inside reps for sales to existing customers. Credits for customer problems are hard to get approved and often delayed.

Other Employee Reviews for FTD

  1. Helpful (6)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Downers Grove, IL
    Former Employee - Business Analyst in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FTD full-time (More than a year)

    Pros

    I can't think of any

    Cons

    Everyone is in their own silo afraid to say anything truthful about how they feel about the place

    Advice to Management

    Quit your jobs and go home


  2. Helpful (2)

    "Not a bad place for the right person."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Downers Grove, IL
    Current Contractor - Customer Service Representative in Downers Grove, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FTD as a contractor (Less than a year)

    Pros

    Easy hire-on process. Pretty decent CSR training, though realistically, it only covers about 90% of the situations you run into. . Decent resources to help new CSRs. Decent computer systems that reflect real-time information. This is a good money making job for seasonal work. If you are a good customer service rep, the work is not hard, though the pace of the work can be a little bit nerve-wracking. If you are a bright person, you can go to the office, work the phones, and go home knowing how much you've made. If you are under-educated or inexperienced, it will be very difficult. During peak work periods, overtime is abundant, and you can make about $1,000 in a week (lots of hours, though).

    UPDATE: Just finished working the Valentine's day holiday. This is a very busy time for FTD. This year, the difficult winter and florists' difficulties in delivering flowers generated a lot of unhappy customers and missed deliveries. Negative phone calls flooded the call center, and the seasonal employees were right in the middle of the stress, with 2 or 3 weeks of training to rely on I am tremendously impressed with the responsiveness and support that the newbies were given. I observed numerous (many of them my own) instances where a new call center person was flustered or confused or stressed by a difficult phone call. Supervisors and employee help desk personnel were unfailingly patient and supportive, even when mistakes were made or a persona asked the same question multiple times. None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the seasonal folks badly. This does not happen by accident..it is a reflection of the management of the organization Yes, the pay is low, and it can be tedious, but the management of the call center has made a commitment to treating FTD call center team members with dignity.

    Cons

    CSRs are very closely watched. You get phone calls from the "workforce" department if you are not actively speaking with a customer or florist. Red messages pop up on the computer screen to let you know you've exceeded a 5-minute and then 6-minute target. No cell phones allowed in the work area and no paper in the cubes in order to maintain PCI (payment card industry) certification. Low requirements for hiring seasonal CSRs result in lots of very young and/or inexperienced workers. Computer hardware is getting outdated. It is hard to work on learning CSR procedures on your own, because all of the training resources are on work computers that you cannot access from home and they will not let you stay late at work to study, even for an hour.

    Advice to Management

    Find a way to bring in more experienced and professional seasonal help, and then include incentive pay. $11.00 per hour is puny. If one had the opportunity to earn up to $15.00 / hr with good performance, you'd attract better part-time help, and would have a more productive workforce. I would also include a training module that explains how the florist industry works. New CSRs have little appreciation for what the florist is doing. If you understand, everything makes a lot more sense.

There are newer employer reviews for FTD
There are newer employer reviews for FTD

See Most Recent

Work at FTD? Share Your Experiences

FTD
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or