Fairmont Hotels & Resorts - Good Company (I've heard) Bad Property | Glassdoor
There are newer employer reviews for Fairmont Hotels & Resorts
There are newer employer reviews for Fairmont Hotels & Resorts

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Helpful (3)

"Good Company (I've heard) Bad Property"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Fairmont Hotels & Resorts full-time (More than 5 years)

Pros

The benefits package is the best I've ever had.

Cons

They pay the least of the mountain properties.
Consequently, the employees they attract are either completely inexperienced or couldn't keep a position with a company/location that has any sense of accountability.

The colleagues that do have a sense of responsibility are taken advantage of and eventually driven out by exhaustion and resentment.

There are next to no repercussions for things that elsewhere would get you fired on the spot.
Favoritism runs rampant.

All of the executives are so far removed from their staff that they have no idea what actually occurs
when they are not there. (They all work 9-5.)

Don't even think about trying to get off a holiday of any sort even if you've worked there for mutiple years/are the highest seniority.
You won't know what day/time you work until 5 days before it occurs.
Your schedule will change constantly and you will not be notified.
Your entire existence must revolve around the hotel and when they need you.
You will be told you are full-time and then get as little as 15 hours a week during slow times. If you dare to try and get another job during said slow months they will schedule you at times that they know you work at the other job forcing you to choose.
You will never have set days off.

No training program to speak of beyond the whole "drink our kool-aid" branding.

Don't expect to have the equipment you require to do your job. You will likely have to "steal" it from another department.

Addictions, theft, and bullying run rampant and are often times condoned by supervisors and management as they are friends with their colleagues.

Advice to Management

Have a presence in the hotel when most events occur (nights and weekends.) Hold everyone equally accountable for their actions. Don't hire for quantity hire for quality. Be willing to invest in your property and your colleagues.

Other Employee Reviews for Fairmont Hotels & Resorts

  1. "great experience, would recommend to a friend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than 5 years)

    Pros

    great location, great benefits, lost of advantages

    Cons

    not much opportunity to grow within the company


  2. "Money is good, but there's more to a job than that"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook

    I have been working at Fairmont Hotels & Resorts part-time (More than 3 years)

    Pros

    This place has very competitive salary in comparison to other hotels in the area. They also have a very good benefit program. With their extensive network of hotel in its brand, the room for advancement from within is certainly there.

    Cons

    There is a recent effort to upsell the brand for this particular hotel. The stress level, passed down from the top down, has gone up.

    Advice to Management

    There are some natural strengths for this place. Take full advantage of them instead of trying to be what you're not going to be.

There are newer employer reviews for Fairmont Hotels & Resorts
There are newer employer reviews for Fairmont Hotels & Resorts

See Most Recent

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