Family Video - As a manager be prepared to be overworked and underpaid | Glassdoor
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There are newer employer reviews for Family Video

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Helpful (2)

"As a manager be prepared to be overworked and underpaid"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager
Former Employee - Store Manager
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Family Video full-time (More than a year)

Pros

Great coworkers, decent district and regional managers. Great place to work for hourly workers. Fun environment.

Cons

You are required to work no less than 44 hours per week while the store is open. As a salaried store manager I typically worked 55 hours a week (which was less than several other managers in my district). If you want to move up in the company you must be willing to relocate (whenever and wherever home office wants to send you).
As a manager you pick up all the slack. Since they only have one or two people working at once, if someone doesn't show up for a shift, you have to work their shift in addition to your own hours. If the store is over on weekly payroll you either have to work someone else's shift or be understaffed on the weekend. You are typically too busy to go to the bathroom let alone have a 15 minute break the entire day (which lasts close to 12 hours two days out of the weekend).
There is absolutely no work-life balance. You have to be 100% committed to your store. You can't make plans, especially on the weekends because you typically have to stay over your 12 hour shift to make sure customers are taken care of. Hard to make vacation plans- if there is no one to cover your hours then you have to cancel your vacation. If you get sick it is nearly impossible to find someone to cover your shift so sick days are typically out of the question. Managers typically only last for a couple of years before they get burnt out.
Since video rental is a dying industry I can only imagine they will continue to exploit managers in order to turn a profit.

Advice to Management

Start treating your store managers like people and not machines. Don't allow 12+ hour shifts and have at least two people working during the day so managers can actually take a break during their shift.

Other Employee Reviews for Family Video

  1. "Poor she's of employee well being."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Family Video part-time (More than 3 years)

    Pros

    They were very flexible when it came to schedule.

    Cons

    Condescending management. Unrealistic business practices.

    Advice to Management

    Remember what it's like to work in the store.


  2. "Don't expect professionalism, or any sort of respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Family Video part-time (Less than a year)

    Pros

    Cheap/ Free rentals
    Friendly customers
    Good for part time/ busy people looking for just a few hours a week.
    They say that you can advance quickly up the chain, wasn't there long enough to experience this.

    Cons

    Training consists of 30 days of management breathing down your neck trying to point out all the areas you are screwing up on. Sales are expected to be up since day one when you have no clue what the specials are. They say they're looking for personality, however all they seem to want in cheerleaders, I wasn't perky enough for them. Expected to work when off the clock too.

There are newer employer reviews for Family Video
There are newer employer reviews for Family Video

See Most Recent

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