Farmers Insurance Group - no room for advancement | Glassdoor
There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

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Helpful (1)

"no room for advancement"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Claims Adjuster
Current Employee - Claims Adjuster
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Farmers Insurance Group full-time (More than a year)

Pros

great people, fair pay, work volume adequate

Cons

horrible claims system, no room for advanceent

Advice to Management

provide better and efficient resources to do the job

Other Employee Reviews for Farmers Insurance Group

  1. Helpful (4)

    "Taking on water, sinking fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Edison, NJ
    Former Employee - Manager in Edison, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Farmers Insurance Group full-time (More than 8 years)

    Pros

    This was a good place to work when it was managed by AIG; objectives were clear and based on actual drivers of the business, processes generally made sense and you had a good feeling of what to expect each day you came to work and at your yearly review.

    Cons

    Farmers has been spiraling out of control since they acquired AIG's personal lines business, which was never that healthy to begin with; it makes you wonder if they did their due diligence or made the purchase because they desperately needed to grow on the East Coast. The insurance products have not been competitively priced for years leading to lower policy growth vs. peers and very poor policyholder retention. Farmers recently scrapped their visionary AgencyPoint model because they realized it was way too costly and was not producing quality agents, which is a function of both desperate recruiting hiring almost all comers and lack of support to the agents. Perhaps the model should have been thought out a little bit more than the cocktail napkin it was conceived on. They have little to no data on which to make critical business decisions and it shows when they've radically changed the national corporate strategy twice in 3 years. It also stifles all ranks of managers who can't determine what is going on because the reporting is inconsistent and well below industry standards.

    Customers are leaving in droves because Farmers provides a horrific customer experience. Almost every process has roughly 2-3x too many steps and there can be over 10 separate adjusters on a single file, all wanting to take their own statement. There are too many sacred processes, workflows and claims applications that don't add the intended value, slow down the adjusting process and confuse customers. It also allows adjusters to "pass the buck" because "someone else handles that part." In the adjusters defense, they're just following the confounding procedures deemed to be earth-changing from L.A. But don't ever speak up against someone else's ill-conceived brainchild because you won't be exhibiting the proper "Behaviors."

    Upper management shows no respect to the staff and there is a pervasive culture of CYA with upper managers throwing their own direct reports under the bus to save themselves. They claim they respect creative ideas but never provide positive reinforcement and will go so far as claiming your ideas as their own. They will not back you when you make managerial decisions because it is easier to keep the herd happy than support your judgment and face questions themselves.

    The worse of it all are the heralded "Behaviors" that everyone is subjectively judged upon. I have personally sat through many a "calibration call" to only have State Managers and Directors try to explain why my staff is meeting or only partially meeting expectations when they are both crushing their numbers and leading multiple projects. It has become readily apparent that Farmers is using the Behaviors as a broad brush to cut expenses by reducing and eliminating yearly performance raises and hoping staff will voluntarily resign. They are also doing this by reviewing ALL staff with "shared objectives." This is so inherently unfair to front line staff yet Farmers is allowing entire states and large swaths of employees to be unfairly downgraded. How else do you explain a 20 point reduction in combined ratio when there is negative policy growth?

    Career opportunities are scarce to say the least. They just fired over 100 employees in the East Coast and have gutted the West Coast staff as well. The only way to get ahead is to relocate to home office in LA or to one of the Midwestern centers. Farmers was very bloated with mid-level managers and they are being let go in droves. The only "safe" employees right now are those making an entry-level salary who will blindly follow the deaf, dumb and blind executives who are driving this company into the ground. If you are currently making more than the 50% mark of your pay band, watch your back.

    Advice to Management

    There is honestly nothing to say that they want to hear. Your opinion is not wanted, needed or valued. The current marching orders are "do more with less" and then do some more. We all knew the dream to be #2 and overtake Allstate was a pipe dream when it was announced and now too many good people are paying for all of those ill-advised decisions with their jobs and careers.


  2. Helpful (1)

    "This used to be such a great place to work ....don't even think about it now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Liability Claims Representative in Phoenix, AZ
    Current Employee - Liability Claims Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Farmers Insurance Group full-time (More than 10 years)

    Pros

    Salaries are OK, benefits are good. I worked for these guys for over 18 years and loved it for the first 10 - 12 years. if you're lucky you will work in one of the few service areas that is not constantly under water and gasping for air.

    Cons

    Zero employee loyalty. A major reduction in force just took place and it was a bloodbath. FIG is extremely top heavy at the upper management level and extremely understaffed at the rank and file level - the ones who actually do all the work. You will be told you cannot be ranked as an "Exceeds goals" employee if you do not put in at least 60-70 hours a week, work nights ("that's why we give you a laptop") and it is looked down upon if you do not work at least one of your weekend days. You are expected to take your laptop/company cell phone with you on vacation and "stay on top of things" while vacationing with your family. Zurich owns Farmers. They need to come in an clean house from the current CEO to whomever in HR decides that the behavior/attitudes towards the employee is acceptable. This was such a wonderful and great company to work for many many years but now it us unrecognizable. They have lost their way and seem to be unable to figure out what it is they truly want to do and who they want to be.

    Advice to Management

    Get out of your ivory tower "Home Office" and hire an outside agency to talk to your employees. Everyone from upper management down to the folks answering phones are afraid to speak up for fear of being let go. Your annual "employee surveys" are a joke. Employees know it's not that hard to figure out wrote what and the field managers tell us so. Find out what is really going on on a day to day basis and do something about it. The goals set are unattainable but save for the few who truly can work 60 - 70 hours a week plus nights and weekends. We used to be such a great place to work.

There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

See Most Recent

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