Pros

When it comes to customers, we have always been encouraged to do the right thing for the customer, it is a company with a good heart.

Cons

Pay has not kept up with inflation. Misdirected metrics -- Personal success if heavily grounded in customer service survey results, however the survey is a Likert Scale from 1-10, and only 9s and 10s are "good" scores, anything below that is considered a negative score. Claims has outsourcing areas like water mitigation and contents evaluation, prematurely shuttering departments, and poorly executing the process change management.