Favor - Needs improvement for runners | Glassdoor
  1. Helpful (2)

    "Needs improvement for runners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Runner in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Favor for more than a year

    Pros

    - Flexible hours - Business model has potential

    Cons

    - Runners must rely too much on tips for income. - No compensation for miles driven or gas. No incentive to take runs further than 2-3 miles in totality. - Difficult to get on a schedule. - Average of $9/hr is gross and doesn’t take into consideration overhead operating costs. - Minimum tip is too low at $2. You could do a 1 hour run and make only $4.10 gross in that hour for your time and effort.

    Advice to Management

    - Build in a gas surcharge or pay runners 52 cents per mile to cover operating costs. - Require a $3.50 minimum tip for runners. Also communicate to customers that runners work almost entirely on their tips. Customers think runners get a competitive base pay which is not the case. - Ask customers to confirm their delivery address prior to assigning the run. I’ve had a few runs where the address was wrong, but didn’t discover it until attempting to deliver the order.

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    Favor2018-01-31
  1. Helpful (4)

    "Detailed Perspective from a Software Eng"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Favor full-time

    Pros

    Post HEB-acquisition, Favor has been taking off like a rocket, and in my view, the fears of a corporate take over have been pretty unfounded. We now share a space with the HEB digital team in a really state-of-the-art tech hub. You get great amenities (e.g. catered food everyday except Wednesdays). There are Friday beer events and workplace socials that a lot of people actually go to. Work environment is fantastic, and I personally know many engineers who worked their way into the team through hard work (e.g. started out as support and through a few role changes ended up in engineering); So, Favor is very conducive to horizontal and vertical career mobility from everything I've seen (and glancing at the Favors career page, it seems like they make a big point of this, but it really is true). In terms of the tech, the consumer clients (e.g. mobile and web apps) are built with modern stacks. Back-end is mostly in PHP (yuck, you can blame it on a decision made MANY years ago), but besides that we have a microservices architecture and development pipeline that are modern. Favor makes a big deal about their values - and we have favor salutes, which basically means you can nominate some1 who you believes embodies a core value. And many of these nominees are recognized at the town halls and win prizes (yes, yes it is VERY gamified, but I honestly love it).

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    Cons

    From a broader perspective, the vast majority of companies have problems focusing (actually Favor famously had to pull out of every state except of Texas many years back). Favor doesn't have that problem anymore, and has a rare sense of focus. But the thing is that Favor will likely ONLY be in Texas...well...maybe forever? From a tech company perspective, having only 1 market (albeit a BIG one) in our roadmap feels rather demoralizing? Furthermore, while we are growing like crazy, it almost goes without saying we are in a VERY competitive space against Doordash and Uber Eats. They have MASSIVE, MASSIVE advantages of economies of scale and name recognition that a regional company like Favor doesn't have. Also, we are only to get diminishing returns as we start to 'saturate' Texas, even in the best-case scenario. While the short and medium term outlooks are bright, I'm not so sure about the long-term. I don't want to end on such a grim note (and really my gripes have more to do on a very, very high macro-level). Favor is an INCREDIBLE company to work for (I've worked at many and can say that). The people are smart and fantastic - and the principles that guide the company are truly ones that we try to live out.

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    Advice to Management

    We've had the discussion so many times already, but please consider expanding out of Texas (even if HEB doesn't). We can do this incrementally and in a controlled manner, but Texas is going to become an saturated market and we are going to hit diminishing returns, and our 'regional-made-in-texas-ace-card' is going to start to become more and more of a liability than an asset (in my opinion) as the delivery-service wars pick up. Please explore ALL our options. Thank you.

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    Favor2019-08-31
  2. "Alot to do for $5 tips"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Runner in Austin, TX

    I have been working at Favor

    Pros

    You get to make your own hours

    Cons

    The maps won't always take you to the correct location, and then they'll schedule you for a timely drop off, but you're FAR away.

    Favor2019-12-19

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