FedEx Office - Do more with less and like it or leave! | Glassdoor
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There are newer employer reviews for FedEx Office

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Helpful (2)

"Do more with less and like it or leave!"

StarStarStarStarStar
  • Culture & Values
  • Career Opportunities
  • Senior Management
Current Employee - Center Manager in Chicago, IL
Current Employee - Center Manager in Chicago, IL

I have been working at FedEx Office full-time (More than 8 years)

Pros

Decent benefits, tuition reimbursement, average pay for center team members. Most centers work pretty well as a team environment.

Cons

Mgmt expects top notch customer service when they've slashed staff and can't retain new talent because of the added stress being short staffed causes.

Advice to Management

We are a prining and shipping company, not a retail giant like staples. Bring PSP back to people-service-profit, not profit-service-people.

Other Employee Reviews for FedEx Office

  1. "Fedex Office is a mixed bag of management that is elitist and mediocre, while the benefits are becoming slimmer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Production Coordinator to S&G Specialist
    Current Employee - Center Production Coordinator to S&G Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Some of the best reasons to work with Fedex Office is the flexible time to organize your life and work a autopilot like job, if you have a rockin' management team as I did. If your applying to a store without a laissez-faire management style, don't waste your energy with this company.

    Cons

    This company has threads of elitism. It is very difficult to move up in this company. One could spend three years in customer service making small and large sales. Typically the large sales would be handled by an field account executive (FAE). In my experience, my FAE left much to be desired, so I found that I could do aspects of that job as well. I then applied for an FAE job, stating such experience and continually had the door slammed in my face as I lacked "experience". Yet, HR hires FAEs straight from the street. Similar threads of elitism exist, as I have seen managers and employees treated very poorly that they walked out or gave notice. There are too much elitist attitudes and communication issues from the poor work life balance of mediocre "dead" management.

    Advice to Management

    Stop ignoring and place trust in your employees. I had too many managers surf facebook while I worked 10 to 18 hour days. Train your management team to actively engage the team to unify the store so that it operates seamlessly, or get a new manager. Too many disconnects to make this behemoth a fiscally sounds enterprise as Fedex posts lower than expected 3Q 2012 results.


  2. "FedEx office was a professional and friendly environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Boca Raton, FL
    Former Employee - Customer Service Associate in Boca Raton, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FedEx Office part-time (Less than a year)

    Pros

    Some of the Pros of working at FedEx Office were employee diversity, scheduling flexibility, and quality management. Everyone who worked at my store was from a different ethnic background, and everyone was very friendly which made for a pleasant work environment. The store manager was very flexible with my school schedule.

    Cons

    There was no cons that stood out to me about working with FedEx Office.

    Advice to Management

    ..allow for easier employee transfer between stores.

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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