FedEx Office - It's a Paycheck; just barely | Glassdoor
There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helpful (3)

"It's a Paycheck; just barely"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Coordinator in Clearwater, FL
Current Employee - Customer Service Coordinator in Clearwater, FL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at FedEx Office full-time (More than 3 years)

Pros

Insurance, job security-FedEx isn't going anywhere anytime soon.

Cons

Absolutely no opportunity for advancement. You will die here. You are better off to transfer in to a manager position from an outside company. No incentive to do anything better. You do not get a lunch break, much less 2 ten minute breaks in a full days shift. The company only focuses on managers, regular old peons mean nothing and are not communicated to whatsoever-oh except the product of the month!! Make sure you shove those flash drives down peoples throats, because customer service means nothing and hitting your metrics is the only thing that anyone looks at.

Advice to Management

PROMOTE FROM WITHIN!!! It is insane to me that this company offers absolutely zero incentive for people to move up the ladder. Now if you are coming from Staples or Office Depot, you will get a shot at a manager's job no problem which is completely ridiculous. Care about your customers and not your bottom line. Care about your employees, even us out there on the front lines spewing all your "Talk Tracks," We are the face of your company and we are treated like garbage.

Other Employee Reviews for FedEx Office

  1. Helpful (1)

    "Not bad. Not Great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Salt Lake City, UT
    Current Employee - Center Consultant in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Paid Time Off. Discount on Shipping. Get to use the adobe creative suite and microsoft office on a daily basis. Never boring.

    Cons

    Sometimes too fast paced. Not nearly enough compensation for the workload and required skill set. Work environment can be frustrating when you are constantly pulled away from your current project to help a customer at the counter. Training is often focused on how to talk to customers instead of how to use the software and machines.


  2. Helpful (1)

    "Excellent company with its share of challenges but also smart planners and terrific people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - (IT Was In the Sales Department) in Dallas, TX
    Former Employee - (IT Was In the Sales Department) in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    * nice office environment at the Galleria in Dallas
    * opportunity to meet and work with a wide range of people in many different departments
    * decent pay scale at least from my perspective as a salaried employee
    * emphasis on balance of work and home life; offices are pretty empty by 5-5:30pm

    Cons

    * traffic can be a nightmare from any direction!
    * promotions/advancements can seem political (more who you know than what you know)
    * difficult and sometimes incompetent people are moved to other teams instead of let go
    * stodgy leadership cannot wrap their collective heads around telecommuting even though certain teams have proven their ability to do this (i.e. keeping their teams up and running during a snowstorm that closed the main office); for a fairly high tech company, they are decidely behind the times in this area

    Advice to Management

    Embrace telecommuting - find a way to make it work instead of crowding more and more people into less and less space.

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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