FedEx Office - A lot can depend on management | Glassdoor
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There are newer employer reviews for FedEx Office

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Helpful (1)

"A lot can depend on management"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Center Consultant
Former Employee - Center Consultant
Doesn't Recommend
No opinion of CEO

I worked at FedEx Office full-time

Pros

A good place to learn how to be self-motivated, detail oriented, and for me a yes man. This position will teach you how to follow instructions. I learned about shipping procedures and how to interview a person to get the information you need. You will learn about printers and copiers.

Cons

At times you may work all alone in the store. It is easy to be taken advantage of by other team members. There is much to learn but sometimes no opportunity to learn it depending on the workflow. No real hold by the hand formal instruction on key areas of company success you are really expected to show a great amount of initiative in learning and maintaining knowledge about your responsibilities and duties. Bonuses come in the form of candy and small additions to the check depending upon how well you meet the sales goals. You will need to push more expensive items to the customers. Expect to be put in difficult situations where you will need to choose between customer satisfaction and management's. You might get less than 40 hours a week and the amount of hours is determined by the workflow so you can end up with some short pay during the slow season. Growth into higher positions is slow. You efforts to make things better and positive may not be welcomed with open arms. You can be held responsible for things that may not be directly your fault, it is a team environment so every one gets the same general discipline. It is possible to feel excluded from the inner circle of the store.

Advice to Management

Set the example, show team members what you expect, work some evening and night shifts, don't overestimate an employees abilities, hire enough people to do the job, make more effort to make team members feel welcome and appreciated people can't open up if they don't feel comfortable, ensure team members are capable of meeting the goals you have set, provide opportunities for training. The job is challenging an increase in pay may yield more productive employees, less money worries means less stress and more focusing on the job. IMHO

Other Employee Reviews for FedEx Office

  1. Helpful (1)

    "Don't Let First Impressions Fool You"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager
    Former Employee - Center Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than a year)

    Pros

    Benefits/401K plan
    Extensive Training-Flly Paid Travel

    Cons

    Quality of Life, Poor Upper Level Management

    Advice to Management

    Don't be so caught up in the minor insignificant details, that you lose sight of the bigger picture.


  2. Helpful (1)

    "Inconsistent direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 8 years)

    Pros

    Great customers, some good field managers, benefits are good.

    Cons

    Poor internal systems (technology), poor upper management (inconsistent on focus of goals and OBJECTIVE measurements), lack of a consistent, fair playing field for both employees and field management. Poor training, etc. Values have dropped considerably over the past ten years. Now, its all about who you kiss up to and your greeting scores (subjective), not profit or consistent performance.

    Advice to Management

    Should seriously question why there is heavy management turnover in some districts versus others, and why some managers are pressured to violate integrity.

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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