FedEx Office - Is the team worth it | Glassdoor
There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helpful (1)

"Is the team worth it"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Auditor - Internal Controls
Former Employee - Auditor - Internal Controls
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at FedEx Office full-time (More than 5 years)

Pros

on the whole a customer satisfaction environment

Cons

trying to cut costs at the expense of team and customers which is crushing the pros

Advice to Management

Embrace your existing team members, they have the experience and the knowledge and should be compensated for it.

Other Employee Reviews for FedEx Office

  1. Helpful (6)

    "Hostile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Chino, CA
    Current Employee - Consultant in Chino, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office part-time (More than a year)

    Pros

    Working with my co-workers and helping customers

    Cons

    Many locations are understaffed which results in angry customers, slower order turn around times, and angry management because of it.

    The employees are treated poorly and there is constant fear of being written up or fired. If management is unhappy with you one week, they will write you up for anything. For example, not selling enough product of the month which can be expensive items and involves following customers around in the store or persistently asking them if they'd like to buy it. The work place has become much like a used car dealership and by doing so is losing trust in customers.

    There is fear of making any mistakes on one of the many tedious steps of processing an order. Doing the actual order for the customer is easy and it's fulfilling to be able to help the customer. The difficult part is all the steps and changing aspects that they want employees to do before and after the order is done. Even down to the way the stickers are placed on boxes and bags- if they are the slightest bit tilted then you're in trouble.

    The work place is often busy and hectic which is made more stressful by customers upset about having to wait to be helped and management angry about any number of things. My fire to work for the company was snuffed by the way it treats it's store workers and how it sees customers as dollar symbols.

    Advice to Management

    Forceful and threatening tactics will only scare off employees and customers. Many centers are understaffed because management wants to make profit but by being understaffed it severely hurts the company- employees are burnt out, start making mistakes, and then suffer the brunt of it by both management and customers. Customers don't want to come back and employees lose their aspirations of working for a company like FedEx. It seems that as an employee for FedEx Office, you can do no right and the front line workers for the company have been tossed to the wolves.


  2. "Opportunities for advancement and challenging projects if you want it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    The people and the work environment

    Cons

    Base Salary could be more competitive, but bonus package is generous

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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