FedEx Office - Experience with Fedex Office | Glassdoor
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Helpful (1)

"Experience with Fedex Office"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Lead Project Coordinator in Garden City, NY
Former Employee - Lead Project Coordinator in Garden City, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at FedEx Office full-time (More than 8 years)

Pros

Very flexible with hours. Tuition reinbursement.

Cons

No flight discounts. Not unionized and NO advocacy for employees. Poor raises. Bad performance appraisal system.

Advice to Management

Respect your employees better. Without them there is NO Fedex Office.

Other Employee Reviews for FedEx Office

  1. Helpful (5)

    "Getting Screamed At By Strangers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    -401k and 5% match
    -ease of transferring locations
    -pay better than other service industries

    Cons

    Company consistently comes up with terrible ideas, using intimidation and and negative reinforcement instead of rethinking them.
    Example: Product of the Month evolution -

    Introduces idea (make $1 for every flashdrive sold) -> Idea performs badly (low POM sales because customers don't jive with nagging) -> Company creates contests with POM sales -> Idea still bad -> Company takes away only other incentive to care about company profits(sales bonus) "Now you HAVE to! TAKE THAT!" -> Idea still failure -> Upper management cracks down on lower management to employees as it's obviously the individual's fault -> Intimidation,negative reinforcement and firings instead of pulling terrible idea

    (People aren't buying silly products because the wages of said people who purchase silly products does not match current inflation rates. This company (among others) kills it's source demographic and punishes said demographic with less money to buy silly products then punishes them for not selling enough silly products with threats of termination. Repeat.) CRAP FLOATS UP

    Also...

    -Literally no reason to care about company as any incentive to sell more, do a better job, enjoy your position has been taken away. (No bonuses outside base pay that rarely increases)
    -Increasingly poor health insurance (deductible not payable on wage offered)
    -An environment of fear, paranoia and intimidation from management - who I'm sure experience fear, paranoia and intimidation from upper management then corporate.
    -Machines that constantly break down (several machines down on weekly basis) resulting in irate customers who think you're just incompetent. Phenomena seen after company switches to cheaper Canon machines.
    -Irate customers (from previous statement) blame employees for companies shortcomings.
    -Be prepared to never move up. (Tried four times and was rejected for seemingly made-up reasons that proved to be outdated or inaccurate.)
    -Raises are 1-3% of current pay a year unless manager likes you.
    -Company overall very condescending to so-called "low-skill" employees.
    -Nixed title system completely unless you're a supervisor. (No distinction in pay between roles)
    -No training. You teach yourself everything.
    -Management continues to pass down management responsibilities to lower employees without increased incentive.
    -FedEx continuously showcases profits to employees despite cuts all over. (Bullying?)

    The result of above has made my morale EXTREMELY LOW and near constantly depressed in the workplace. (FedEx responds with fake small talk, outlandish smile and kick to groin.)

    Advice to Management

    Give employees a reason to care about the company. Provide incentives to sell more, do more. REAL incentives such as sales bonuses or rewards for enriching company. Employees with good morale means they'll care more about the well-being of their employer. It's a monsterous no-brainer.


  2. Helpful (1)

    "Ok if you hire in at Assistant Manager or above; otherwise don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager of Retail in Olathe, KS
    Former Employee - Assistant Manager of Retail in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than a year)

    Pros

    Decent Pay
    Great Benefits
    Meet some nice people
    Flexibility with requests off
    Tuition Reimbursement

    Cons

    Unrealistic job due times
    Customers are disgusting and treat employees very poorly (like more than "normal retail"
    Ancient equipment/technology
    A LOT of office politics

    Advice to Management

    Invest into the company and expect to upgrade computers/printers every 5 years at LEAST. In the technology space, even the current model years are already outdated, let alone when your computers are 7+ years old and have 512MB of ram.

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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