FedEx Office - Center Consultant | Glassdoor
There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

Helpful (2)

"Center Consultant"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Center Consultant
Current Employee - Center Consultant
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I have been working at FedEx Office full-time (More than a year)

Pros

Plenty of Hours
Decent pay once promoted
Room for Growth

Cons

So-So Management
Terrible Training
Too many responsibilities per employee
Overly Stressful

Other Employee Reviews for FedEx Office

  1. Helpful (4)

    ""They will make your every experience outstandingly stressful""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    Promote from within culture
    The regular customers make it fun
    Bonus incentives if at management lvl
    Great office / clerical experience

    Cons

    All stores are understaffed. If someone calls out or quits guess who becomes responsible. No help is given to managers who obviously need help. Payroll is never enough. Training is done by a website..... When you feel like you weren't guided enough from web based training, you're given a procedure sheet to figure it out... Once you figure it out FedEx changes the procedure again and rollout five new processes. Then you get behind, andare chastised for not getting everything 100% correct because you're trying to do too much at once with an understaffed store. This becomes a vicious cycle and burns out everyone. FedEx needs to think of what they're trying to accomplish, at the expense of human beings. We cannot possibly operate at a 99.9% error margin day to day. You can only keep pushing your goals until they are no longer achievable. Corporate constantly makes DETRIMENTAL mistakes, like rolling out bad systems that don't work or telling us to print marketing materials that are incorrect, and SQI reporting the wrong numbers. But its all ok. They're protected in the big purple castle while were on the frontlines taking it all. And don't forget to never be sick, take vacation, or heaven forbid miss a metric. You will be garbage for the whole month if ya do! What happened to managing your own store the old fashioned way. Free of micromanagement and a sales based philosophy?

    Advice to Management

    HAVE A HEART. WE ARE NOT PERFECT. You need to take care of your employees. This job is too stressful for the pay, and the lack of recognition. Implement 6 months of NO CHANGES. Give the staff a mental vacation from exhaustion. Staff stores correctly. Stop being cheap. You leave employees with no cushion if someone decides to leave. LIGHTEN UP! Csm is a waste of time. The amount of paperwork/waste is ridiculous. Get rid of the redundant auditors (is it really necessary to have TXCRT and ICG??) And use the money from utilizing just ICG to hire new TMS.


  2. Helpful (2)

    "Wish it was more like the Mother Brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 10 years)

    Pros

    Great team that works hard for results, ability to promote from within

    Cons

    Task saturation at its best!

    Advice to Management

    More tasks needs more time to be completed. You cannot cut one without the other.

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

Work at FedEx Office? Share Your Experiences

FedEx Office
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or