FedEx Office - This job can go a million different ways... | Glassdoor
There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helpful (6)

"This job can go a million different ways..."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Consultant in Seattle, WA
Current Employee - Customer Consultant in Seattle, WA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at FedEx Office full-time (More than a year)

Pros

Decent start rate (until you really get the experience)
Learn a lot about customer service, printing, and finishing
Some coworkers are good to work with
Developed good relationships with customers

Cons

Your typical overworked and underpaid
It gets insane especially during peak hours and holidays, you'll find yourself going nuts
Working by myself for hours at a time was very difficult and lost business by having customers walk out
EXTREMELY stressful! I can't even explain how stressful this job is
Customers are very demanding sometimes and their stress will add on to yours, they expect things to be done right away

Other Employee Reviews for FedEx Office

  1. Helpful (6)

    "fulfilling and frustrating at the same time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Center Manager in Chicago, IL
    Current Employee - Senior Center Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 10 years)

    Pros

    Great Benefits
    Great people in the organization (not all, but many)
    Potentially great everyday work experience

    Cons

    Payroll slashed every fiscal year and sometimes even more during the year
    Too many KPIs (30 some metrics?!?)
    Too much middle management between corporate and centers

    Advice to Management

    Difference in pay between Tier 2 managers and Tier 1 managers isn't worth the added responsibilities or headaches. The switch to a part time employee model is painful for salaried managers.


  2. Helpful (5)

    "Lead Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Consultant in Brooklyn, NY
    Current Employee - Lead Consultant in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Corporate benefits/perks; reasonable pay; many opportunities to hone your craft; wear uniform; opportunities for overtime are limitless

    Cons

    Horrible management structure; placate customers too often; no job security; inherent discrimination in management structure; failure to train team members

    Advice to Management

    Be more like a company in Silicon Valley; offer fewer products/services; hire from within more

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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