FedEx - Smart marriage of services...not so smart incentives to keep employees sharp and productive. | Glassdoor
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"Smart marriage of services...not so smart incentives to keep employees sharp and productive."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Varied in Charleston, SC
Former Employee - Varied in Charleston, SC
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at FedEx full-time (More than 8 years)

Pros

Great flexibilty in schedule especially if you are a student. Good health benefits. Worked with and meet the most amazing people! Good opportunity to learn graphic arts software, like Photoshop, Illustrator and good exposure to a variety of software and innovative technology. Brilliant marriage of 2 needed services by almost anyone who is running any business, espeically small to medium size. Like any marriage FedEX is still working out its communication kinks. Variety of opportunity to move laterally, but limited upward growth.

Cons

Try too many new things at once and do not let new concepts stay in place long enough to see if they work. Constanltly moving the target or goal. Little stability -often reduce hours at will. Sometimes understaffed. Many times 1 or 2 coworkers left to run store with no management or supervisory presence. very little training. Prior to merger could go online and do training on your own time & initiative - to gain better understanding of design software to bettter service the customer. Now it needed approval and on the floor training is reqularly interrupted, not completed or rushed while trying to service customers. Difficult to learn and master concepts to provide better service and consistent quality product. Every customer across the nation should experience the same or close to the same level of service and knowledge when they enter FEDEX Office just like they do with FEDEX shipping services.

Advice to Management

Invest & listen to your ground team and management. Improve access to training of their own intiative. Make it available without going through 50 hoops. We see alot of the waste of supplies and resources at the basic level that multiples exponetially . Cease burn out of you managers and dedicated team members by rotating managers on call. For instance, my store had 2 Asst and Store Mngr, None of them should be on call all the time. Share the responsibility when store issues arise. Otherwise they never feel "off" or free to spend time w/ family or recharge. Borrow the wisdom of some companies who are instituting best practices of work/life balance. Keep a closer accountability on waste. Especially in the area of fixtures and promotional materials. Set more realistic and incentive based goals for the store and individuals. The Purple Promise Award was Maybe partner with companies to give maybe smaller more needed awards, (gas card, movie passes, grocery card (Target, Walmart, Hotel getaway weekend, etc) to boost morale and keep motivation high. Close your Compact stores on Sundays.Often they did not generate enough sales to pay the electricity and if those managers are guaranteed day off. Do you know what that would do for morale and work/life balance? We are in a technical world, some things do not need a face to face encounter. For safety reasons, close some of your smaller stores by 11pm, maybe create a drive thru for those who are techincally challegned who can not submit an order on line in larger stores. This keeps your overnight person focused on production , saves electricity (go green) and avoid interruption of less than $1 sales. Expect more & value your of staff.I worked with some of the brightest folks who had brilliant ideas to increase profitablity & make the customer experience better via cost effective ideas and were overlooked time after time,because your managers were overload with endless taks to do. In your urban or higher end markets centers add CNN and coffee & other beverages for purchase. Too smart a company to be so stubborn? Proud? ultimately unwise/stupid.

Other Employee Reviews for FedEx

  1. "I enjoy being at work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Project Coordinator in Ann Arbor, MI
    Current Employee - Lead Project Coordinator in Ann Arbor, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx full-time (More than a year)

    Pros

    Very good pay, steady hours, flexible with vacation time.

    Cons

    Boring when not busy, not recognized for exceeding at anything.

    Advice to Management

    Make things more efficient! Computers, the programs they run, and a lot of the processes involved are so slow.


  2. Helpful (2)

    "For single people only"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Courier/Customer Agent in Palo Alto, CA
    Former Employee - Courier/Customer Agent in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx full-time (More than 5 years)

    Pros

    Perfect for the single guy.

    Cons

    It's very hard to move up in this company if you have been there for a while. If you have aspirations of moving up , you will need to do it within the first 3 to 5 years otherwise it will be a hard struggle up. Management there is not so professional either! Just research and look at all the lawsuits that have been filed against FedEx in the past 8 yrs! I knew someone who tried to move up for over a year and was stuck doing work for his manager without anything to really show for it. He came close to getting fired for getting an injured doing his job. He eventually was forced to relocate or be out of a job.

    Advice to Management

    Please take a look at your management 'ASPIRE' Program and ask yourself it it really is a program. It seems more like a fraternity rather than that. If a Senior Manager has an issue with you, forget about even trying to get in the program cause that Senior most likely will not accept you in.

There are newer employer reviews for FedEx
There are newer employer reviews for FedEx

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