FedEx - Marketing Manager at FedEx Services | Glassdoor
There are newer employer reviews for FedEx
There are newer employer reviews for FedEx

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"Marketing Manager at FedEx Services"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Memphis, TN
Current Employee - Anonymous Employee in Memphis, TN
Recommends
Neutral Outlook
Approves of CEO

I have been working at FedEx full-time (More than 5 years)

Pros

Great work-life balance and people-service-profit culture. Interesting work and people.

Cons

Very difficult to advance in your career because of little growth or attrition in marketing. Many parts of the company are very siloed. Inability of management to make a decision can be stifling at times. Very slow to react to the market.

Advice to Management

Increase go-to-market by making decisions faster and listening to employee ideas/POVs.

Other Employee Reviews for FedEx

  1. "Part Time Worker Day Shift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Package Handler in Indianapolis, IN
    Former Employee - Package Handler in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FedEx part-time (Less than a year)

    Pros

    Benefits, Exercise, Work Life Balance

    Cons

    No overtime available for part timers

    Advice to Management

    Don't push your employees so hard that one gets hurt


  2. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Buffalo Grove, IL
    Current Employee - Customer Service Representative in Buffalo Grove, IL
    Recommends
    Neutral Outlook

    I have been working at FedEx full-time (More than a year)

    Pros

    Great Benefits, Company provides good training to mean job requirements, FedEx has a reputation for having a no-nonsense work environment where performance is constantly tracked, measured, and available to employee during annual review. All calls are recorded and may be monitored and graded by managers of other call centers reducing discrimination or favoritism.

    Cons

    Little chance for meaningful promotion, Some performance (matrix) measurements are contrary to customer service. A focus on call time (for example) pressures employee to get off call regardless if customer issue has been resolved.

    Advice to Management

    Review matrix methods and measurments to focus on resolving customer issues.

There are newer employer reviews for FedEx
There are newer employer reviews for FedEx

See Most Recent

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