FedEx - Quality Driven Management - Make it Work! | Glassdoor
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There are newer employer reviews for FedEx

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Helpful (3)

"Quality Driven Management - Make it Work!"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Marketing Specialist in Collierville, TN
Current Employee - Senior Marketing Specialist in Collierville, TN
Recommends
Approves of CEO

Pros

Fred Smith knows what he's doing. He has based FedEx on the People-Service-Profit premise that if you take care of your people, they will provide the service needed and the profit will come. He actually wants to take care of his employees and customers.

Cons

Unfortunately, too many in management/senior management are more interested in their next promotion or how to obtain a 5-Star than they are in doing right things right the first time. Fred's renewed emphasis on Quality is falling on deaf ears in the management and senior management ranks. They are using the ready-fire-aim method rather than assess-build-launch-evaluate.

Advice to Management

Please take a look at the big picture. Do what's right for FedEx instead of what's right for your career. Stop building those silos. Listen to your senior professionals - they are in the trenches and know what's happening and what can be done to make improvements. Stop killing productivity because you are trying to make a splash. You are creating a frustrated and demotivated work force.

Other Employee Reviews for FedEx

  1. Helpful (4)

    "It could be worse, but it could always be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Analyst in Collierville, TN
    Current Employee - Senior Technical Analyst in Collierville, TN
    Recommends
    Approves of CEO

    Pros

    FedEx has the ability to pull up its bootstraps when times get difficult. I have seen management continually cut costs, thus ensuring the workforce is spared from layoffs. In a time when job security is somewhat scarce, FedEx has continually offered its workforce a safe haven as long as packages keep shipping. I believe this is a testament to the overall management by our founder Fred Smith. As long as he is around, I really do believe the employees will be thought about before drastic cuts are made.

    Cons

    There are a lot of "old guard" employees left at FedEx. The same benefit that FedEx has in providing a safe haven for its employees, also leads to a bit of a downfall in unqualified workers. In the IT arena where I work, there are many folks still on the job, whether having moved to a new department or not, whose time had come many years ago. Unfortunately, it seems neither they nor management has seen it that way. It leads to discourse in some of the younger and hungrier employees who share the same titles as the older ones, but end up performing most of the work. These "old-timers", whose vacation times now exceed 5 weeks in some cases, come and go as they please, and are allowed to reap the same benefits and titles as those of us with much more aptitude for the job. This can be very discouraging and cause a lot of qualified folks to turn away from working at FedEx.

    Advice to Management

    Work with HR on the branding of employees with their titles. An employee who is unable to load an operating system on their own PC and one who is responsible for the architecting of a datacenter's SAN should not hold the same title and pay scale. I know HR classifies people as such to pay them close to the same salaries, but a SAN engineer should be payed way more than a glorified customer service representative. Until that changes, the "valuable and experienced" IT force will always be way underpaid for what they do.


  2. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Cleveland, OH
    Current Employee - Account Executive in Cleveland, OH
    Recommends
    Approves of CEO

    Pros

    Fred Smith. Confident that FedEx will be a leader as long as he is at the helm.

    Cons

    Long hours and things are always changing.

    Advice to Management

    Hire and promote the right people with right experience. Look at longer term track records instead of one year or one hour interview.


There are newer employer reviews for FedEx
There are newer employer reviews for FedEx

See Most Recent

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