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      Feefo

      Engaged Employer

      Feefo reviews

      Take all of the positive reviews with a bucket of salt - Customer Success Manager Feefo Employee Review

      1.0
      Mar 20, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some genuinely lovely ICs.

      Cons

      Toxic working conditions. Micro-management from the top down. A lot of favouritism with some teams, and there are no real career progression opportunities. If you value your mental health and a good work-life balance, do not work here.

      avatar
      Feefo Response
      2mo
      Thank you for sharing your feedback. It’s genuinely concerning to hear that your experiences have led to these frustrations. Our goal is to always strive to create an environment where every team member feels trusted and supported. Regarding your comments on work-life balance and office presence, we want to clarify that our culture is built on performance outcomes and flexibility, rather than monitoring hours at the desk. We empower our managers to trust their teams to deliver results, and we don’t use hours in the office as a metric of success. We’re deeply committed to mental health and ensuring our teams feel supported. If there are any specific instances where you felt this isn’t the case, we take that very seriously and want to address it. Regarding career progression, while we cannot always guarantee immediate promotions, we're committed to transparent performance management and providing the development tools needed for long-term growth. We’d appreciate the opportunity to hear more about your specific experiences in a safe, confidential space. Please do reach out to the HR team so we can address these concerns directly and work toward a solution.

      Explore other reviews about Feefo

      5.0
      Jan 3, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I can truely say I enjoy working with my team everyday. -Open and transparent communication across departments. -I like that I feel challenged in my role because when I hit my goals, it's that much more fufilling.

      Cons

      I can't think of any cons.

      1
      avatar
      Feefo Response
      3y
      We have been working hard on building an open and transparent culture so thank you for taking the time to leave us such a glowing review! We will continue to share regular updates, along with ensuring people feel challenged so that they can develop in their positions and careers through our L&D initiatives. If you have any further feedback or comments, please reach out to me on talent@feefo.com
      2.0
      Jul 16, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had some lovely coworkers

      Cons

      Employees are not encouraged to voice concerns or challenge unrealistic expectations. A strong Senior Leadership Team should support their teams, removing roadblocks and enabling them to thrive. Unfortunately the Feefo SLT operates as a top down directive with a lack of technical knowledge. Feefo leadership appears unwilling to prioritise the creation of a strong, stable technical offering. As a result, the product team are under immense pressure to deliver flashier features which are unrealistic and the sales and business development teams are faced with unattainable goals relative to the value of the platform. When I applied to Feefo, I saw less than favorable reviews on Glassdoor referencing new leadership and a recent company merger. I took a chance that the company would rise to come back stronger under new management, but unfortunately my experience has been aligned with the reviews I initially saw.

      3
      avatar
      Feefo Response
      1y
      Thank you for sharing your feedback. We appreciate your kind words about your coworkers and understand your concerns. At Feefo, our number one priority is to create a supportive environment, and we’re sorry to hear your experience did not align directly with our values as an organisation. We take your comments about the Senior Leadership Team and technical priorities seriously. It's important to us that all employees feel encouraged to voice their concerns and contribute to realistic goal-setting. At Feefo, one of our values is to allow employees to challenge respectfully and be heard. We recognise the importance of a strong and stable technical foundation and are actively working on enhancing our product offerings. We value the input of our teams and aim to set attainable goals that align with our platform's capabilities. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to the HR team directly. Thank you once again for your feedback and for being a part of our journey.
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