Great coworkers but chaotic leadership and high turnover - Anonymous employee Feefo Employee Review

2.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Somehow continues to function because around 80% of the staff are genuinely cool human beings. Hardworking, supportive, funny, resilient, and the sort of people you’ll probably stay friends with long after escaping. There are some incredibly talented people there doing their absolute best despite the chaos around them. The company also offers a truly unforgettable lesson in “how not to run a business”, which honestly has some long term career value. You’ll develop resilience very quickly. The farm office has a certain charm too if your dream workplace aesthetic is “office furniture warehouse during a closing down sale.”

Cons

Leadership is… memorable. I’ve never seen so many people come and go from marketing tech and sales in such a short space of time. I was only there a few years and lost count. Potential candidates may want to take a quick look at Companies House because the revolving door of directors is indicative People leaving left right and centre, morale on the floor, and no interest in lisgen to staff feedback which explains why everyone ends up here writing anonymous reviews instead. The irony being that the business talks about how terrible anonymous review culture is because they hate Trustpilot

Explore other reviews about Feefo

5.0
Jan 3, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-I can truely say I enjoy working with my team everyday. -Open and transparent communication across departments. -I like that I feel challenged in my role because when I hit my goals, it's that much more fufilling.

Cons

I can't think of any cons.

1
avatar
Feefo Response
3y
We have been working hard on building an open and transparent culture so thank you for taking the time to leave us such a glowing review! We will continue to share regular updates, along with ensuring people feel challenged so that they can develop in their positions and careers through our L&D initiatives. If you have any further feedback or comments, please reach out to me on talent@feefo.com
2.0
Jul 16, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had some lovely coworkers

Cons

Employees are not encouraged to voice concerns or challenge unrealistic expectations. A strong Senior Leadership Team should support their teams, removing roadblocks and enabling them to thrive. Unfortunately the Feefo SLT operates as a top down directive with a lack of technical knowledge. Feefo leadership appears unwilling to prioritise the creation of a strong, stable technical offering. As a result, the product team are under immense pressure to deliver flashier features which are unrealistic and the sales and business development teams are faced with unattainable goals relative to the value of the platform. When I applied to Feefo, I saw less than favorable reviews on Glassdoor referencing new leadership and a recent company merger. I took a chance that the company would rise to come back stronger under new management, but unfortunately my experience has been aligned with the reviews I initially saw.

3
avatar
Feefo Response
1y
Thank you for sharing your feedback. We appreciate your kind words about your coworkers and understand your concerns. At Feefo, our number one priority is to create a supportive environment, and we’re sorry to hear your experience did not align directly with our values as an organisation. We take your comments about the Senior Leadership Team and technical priorities seriously. It's important to us that all employees feel encouraged to voice their concerns and contribute to realistic goal-setting. At Feefo, one of our values is to allow employees to challenge respectfully and be heard. We recognise the importance of a strong and stable technical foundation and are actively working on enhancing our product offerings. We value the input of our teams and aim to set attainable goals that align with our platform's capabilities. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to the HR team directly. Thank you once again for your feedback and for being a part of our journey.
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