Fidelity Investments - Work culture is awesome | Glassdoor

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There are newer employer reviews for Fidelity Investments

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"Work culture is awesome"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Quality Assurance Engineer in Bengaluru (India)
Former Employee - Quality Assurance Engineer in Bengaluru (India)

I worked at Fidelity Investments full-time (More than 3 years)

Pros

Best place to start as a fresher. The meaning of corporate world is taught here.

Cons

If you want to be in a technical front, there is less opportunity compared to the other service based company.

Other Employee Reviews for Fidelity Investments

  1. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    Good place to work. You have opportunity to learn a lot and rotate through the various divisions

    Cons

    Nothing major, its a pretty decent place.
    Most employees have been there for a while now, causing them to become complacent and not perform at their maximum potential.

    Advice to Management

    Site strategy is not transparent, causing turmoil and loss of key talent.
    You should have tried normal attrition and ask employees to become more efficient to deal with the loss of revenue due to ETF's. This would have gotten a better result than relocating people.
    You can't find talented people fast enough.

    Make pay performance based.
    We have too many senior leaders who have become complacent and are spending more time defending their turf instead of making the organization more lean and efficient.

    Force senior managers to switch divisions so that they can learn more about the overall business and help create a pipeline of successful leaders.


  2. "Call Center = Mind-numbingly slow death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Benefits, easy call metrics, easy to learn procedures, ability to learn about investments or benefits side of the business, slightly better pay compared to other call centers in the NC area, pleasant modern decor, very ergonomic desks & chairs, clean facilities, competent co-workers. If you can somehow manage to either get your series 6&7 licenses (which they'll pa for... but only very rarely, to reign in costs), or transfer to HR or IT... the company could be a good place to be in the long run. Whatever you do. Do not stay on the phones. It is seriously a slow, mind-numbing and monumentally uneventful death.

    Cons

    Working in a call center is so, so, sooo very monotonous. The job very quickly becomes, not only uninteresting, but also completely unchallenging. The immediate supervisors (excellent performers and leaders) were laid off a couple of times, and then replaced by lower paid, inexperienced, entry level supervisors. Also, reassignment and relocation is common. I had 4 different managers and constantly rearranged teams over the course of 2 & 1/2 years. Entire departments were suddenly and unceremoniously laid off, as well. Working on the phones gives you a certain amount of security, because they need people to answer the calls... but, there's not very much opportunity for advancement. When you are on the phones you are pretty much tethered to your phone and your desk until your designated breaks, so you need to have a strong bladder or lay off of the fluids for hours at a time. You don't really get a chance to interact or get to know your co-workers. Meetings were cut down, which cut down on goal monitoring, teambuilding and learning opportunities. The part-timers had very little opportunity to become full-time workers. If you are on an evening shift it is practically a Herculean feat to get moved to the day shift, even if you've worked there for years. However, despite this fact, the company will consistently bring on completely new hires and place THEM on the day shift... meanwhile, they'll tell the tenured evening shift-ers that there are "no daytime slots" available at this time, and ask them to please be patient (years into waiting).

    Advice to Management

    Pay the extra money for competent supervisors. It's worth it. There's a trickle down effect from both the good supervisors and the clueless supervisors. Sometimes you get what you pay for. Give tenured representatives the first opportunity for vacant positions, before you bring in outsiders. Come up with some sort of internal advancement program for customer service reps where they can transfer to other departments. Allow for team meetings because they are what allow reps to improve and learn more about their position and the skills needed to perform to high standards.

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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