Fidelity Investments - Great benefits, good starting pay, great training program, decent incentives... | Glassdoor
There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

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Helpful (2)

"Great benefits, good starting pay, great training program, decent incentives..."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Financial Services Representative in Salt Lake City, UT
Former Employee - Financial Services Representative in Salt Lake City, UT
Recommends
Neutral Outlook
Approves of CEO

I worked at Fidelity Investments full-time (More than a year)

Pros

Company fully trains and pays for you to get your financial licenses. Great health benefits. Company 401k match and profit share is good. Products and services offered by firm are great for customers. Offers tuition reimbursement and gym reimbursements. There are several different positions on the same level to move to within phone sites.

Cons

Micromanagement - clock in and out for your scheduled breaks - metrics to make sure you follow this exactly as planed.
Bonuses are based off of customer surveys of your entire team (not individually) you get % based off phone metrics.
Metrics are not designed for you to keep the customers interest in mind (ex: if you have to call back to a customer - break between calls to finish a project or do some research for a customers issue - your metrics take a hit).
You get 3 calls/month monitored and graded on if you said what your manager wanted you to say (can be a little childish at times and not a good measurement 3/500 calls graded)
Days you will take 60-70 phone calls a day for 8-10hrs (cant focus on customers individually - turn and burn).
Branch employees are viewed as more valuable to the company and are told to "dump" issues to phone centers (they do not know how to complete any processes for clients).
Limited movement: most managers in current roles have been there for 10-20 years with no position to move higher into.
Pay is lower then other financial firms in the same market.

Advice to Management

More positive reinforcement and support for your employees. Provide more opportunity to move horizontally across the firm, rather then laterally. Take away meaningless metrics -we're all adults especially in a licensed financial setting. The better focus you give on making your employees happy the better results you have in higher customer service output.

Other Employee Reviews for Fidelity Investments

  1. Helpful (1)

    "Highly political and if you fit a certain mold and demographic you can be very successful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales in Westlake, TX
    Current Employee - Financial Sales in Westlake, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Great Benefits, total compensation once in Sr level roles

    Cons

    Highly political, No cultural diversity in Sr level management, Low base and beginning salaries

    Advice to Management

    Promote employees on performance and not on who they know. Stop talking about promoting diversity and actually do it.


  2. "Great Internship Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Technical Intern in Smithfield, RI
    Former Intern - Technical Intern in Smithfield, RI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments as an intern (Less than a year)

    Pros

    - Great Culture
    - Low Stress
    - Great Learning Experience

    Cons

    Number of projects available for interns

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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