Fidelity Investments - "Advanced" Call Center | Glassdoor
There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

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Helpful (2)

""Advanced" Call Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - H & W Specialist in Durham, NC
Former Employee - H & W Specialist in Durham, NC
Recommends
Neutral Outlook
No opinion of CEO

I worked at Fidelity Investments full-time (More than 3 years)

Pros

Excellent Benefits, Flexible Hours, Competitive Pay, Volunteered Time Off, Competitive Bonus System

Cons

mo·not·o·nous IS AN UNDERSTATEMENT, Poor Bonus System, "Middle School Reward System", Poor Technology, Lazy Co-workers. Brown Nosed Stuck Up Arrogant individuals thinking they are better than you because they are "managers of a call center." The hiring process does not make you aware that this is ENTIRELY a PHONE JOB! BE AWARE OF WHAT YOUR GETTING YOURSELF INTO!

Advice to Management

Listen to people on the front line, not managers you hire from the outside that have never performed the job! Treat people like they are adults, not in middle school! Example...Retaining thousands of dollars for the company on a daily basis and being rewarded with a "bag of chips, or candy bar" and a thank you from your manager.

Other Employee Reviews for Fidelity Investments

  1. Helpful (4)

    "Stuck in the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Software Engineer
    Current Employee - Associate Software Engineer
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (Less than a year)

    Pros

    Good benefits, lots of structure

    Cons

    Bureaucratic, slow-paced, and hypocritical. Watch "Office Space" for an idea of what it's like working in IT

    Advice to Management

    Don't say you reward asking questions and taking risks when in reality it is frowned upon


  2. Helpful (2)

    "Looking for that Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Good 401K Match and Profit Sharing, health insurance. Vacation - 3 weeks to start - 4 after 5 years and holidays

    Cons

    Toxic work environment, Some people never break a sweat while others are burried. If you work hard, you are expected to work harder and are never rewarded.

    Advice to Management

    Stop trying to change things every year. The yearly campaigns are a huge waste of effort. Look at the few things that work and let them grow. Respect and treat the employees as individuals.

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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