Fidelity Investments - "Advanced" Call Center | Glassdoor
There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

Helpful (2)

""Advanced" Call Center"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - H & W Specialist in Durham, NC
Former Employee - H & W Specialist in Durham, NC
Recommends
Neutral Outlook
No opinion of CEO

I worked at Fidelity Investments full-time (More than 3 years)

Pros

Excellent Benefits, Flexible Hours, Competitive Pay, Volunteered Time Off, Competitive Bonus System

Cons

mo·not·o·nous IS AN UNDERSTATEMENT, Poor Bonus System, "Middle School Reward System", Poor Technology, Lazy Co-workers. Brown Nosed Stuck Up Arrogant individuals thinking they are better than you because they are "managers of a call center." The hiring process does not make you aware that this is ENTIRELY a PHONE JOB! BE AWARE OF WHAT YOUR GETTING YOURSELF INTO!

Advice to Management

Listen to people on the front line, not managers you hire from the outside that have never performed the job! Treat people like they are adults, not in middle school! Example...Retaining thousands of dollars for the company on a daily basis and being rewarded with a "bag of chips, or candy bar" and a thank you from your manager.

Other Employee Reviews for Fidelity Investments

  1. Helpful (2)

    "Fidelity is a great company with low compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fund Accounting Analyst in Westlake, TX
    Current Employee - Fund Accounting Analyst in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Easy work hours and young employees makes the job fun and relaxed.

    Cons

    We are not paid enough for the industry and the work is very mundane


  2. Helpful (1)

    "Fidelity is a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineering Manager in Salt Lake City, UT
    Current Employee - Senior Software Engineering Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Great organization and culture. Strong senior management. Great overall compensation package

    Cons

    Compensation a little different than many other companies. Stronger emphasis on bonuses and less on salary.

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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