Fidelity Investments - It started out great and has slowly declined as management has changed. | Glassdoor
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There are newer employer reviews for Fidelity Investments

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Helpful (2)

"It started out great and has slowly declined as management has changed."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Investor Center Account Executive
Current Employee - Investor Center Account Executive
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Fidelity Investments full-time (More than 5 years)

Pros

Benefits are good, pay is pretty good also. Trying to move in the right direction at the upper management level. The message from upper management is very inspiring and motivational.

Cons

Micro managing employees to the point that it inhibits daily job duties. The inspiring and motivational message from upper management gets lost in translation by the time it reaches the field. Middle management does not want you to think that you have a secure career.

Advice to Management

Market level management does not have employees and clients best interest in mind and are more concerned about progressing their own career. I have always found that management with the best of intentions for both clients and employees promotes a healthy work environment. That same attitude is noticed by clients and will grow the business better than intimidation tactics. I loved first working for this company, I was motivated and loved working on progressing my career. With the recent changes in management I am going to finish my several designations I am working on and begin looking for a company that has better communication between upper and middle level management. I do not consider market level management upper management and do not feel that they reflect qualities that leadership should have. In addition they lack the interpersonal communication that the previous market management had.

Other Employee Reviews for Fidelity Investments

  1. Helpful (1)

    "It is What You Make of It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Absolutely great place to start a career. 150+ hours paid study time with top notch resources to get Series 7 and 63 licenses. Roughly three months during first year of 8-5 classroom training to cover securities trading, compliance and investment basics. Profit sharing and 7% 401k match, after vesting get 4 weeks vacation time, 7 sick days, 1 personal day and all market holidays off. Company usually hires good people who are enjoyable to work around. If motivated, intelligent and have a good work ethic and interpersonal skills, it's realistic to go from starting salary to making really good money in 3 - 5 years if you follow the sales path. The work isn't particularly stressful and once you are seasoned there are a lot of different specialty paths to consider. Local senior management approachable and positive. Job security is very high. Company will cover almost the entire cost of an MBA or CFP.

    Cons

    It is a phone job. How much of a "phone job" it is depends on the choices you make. The first year your pay won't be great and when you aren't in training, you'll be taking call after call from lowest tier customers while you learn the ropes. Service management at this level is hit and miss, and about 25% of the time you'll get a micro-manager with no people skills listening to your customer calls and telling you the "right" way to interact with other human beings. 100% of the time your breaks and lunches will be scheduled for you, your efficiency will be monitored and you'll feel like you are in grade school with bulletin boards to decorate, nonsensical "campaigns", dress down days etc. You can either choose to stay in this spot forever taking these horrible calls (which is the type of employee most of the negative reviews seem to come from) or take the steps to move on to better paying areas where you are treated like a professional adult and largely left alone and trusted to produce.

    Advice to Management

    Front line representatives consistently left out of the loop when policy or technology changes being considered. There have been dozens of "process improvements" that if asked to comment on ahead of time, representatives would have universally predicted very negative customer response to, and soliciting that early feedback could have saved the company development funds and client goodwill.


  2. "Software Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Architect in Boston, MA
    Former Employee - Architect in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Leaned a lot of new technologies

    Cons

    Constant layoffs for the last two years.

    Advice to Management

    Think more about your employees

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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