Fidelity Investments - Great Company | Glassdoor
There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

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"Great Company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Fidelity Investments full-time

Pros

Great Benefits. I love this company

Cons

Sometimes the work is very intense.

Other Employee Reviews for Fidelity Investments

  1. Helpful (4)

    "Gave my all to a company that didn't give it back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Westlake, TX
    Former Employee - Customer Service Representative in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    The salary for entry-level associates is great and there are a lot of benefits given to the employees

    Cons

    Fidelity's quality and effectiveness goals have been increased steadily so that even one misspelled word, missed punctuation, or keeping a client on hold more than 30 seconds can cause you to get written up. Also there's hardly ever openings for promotions.

    Advice to Management

    Relying on a checklist to determine what was said, not said, or typed during an interaction is not a good way to determine the quality of the client's service with the company. Constantly increasing the expectations of your associates when Fidelity is already a leader in customer service only causes the employees to become stressed and make more mistakes because they're second-guessing themselves. You'll continue to lose good employees if you don't rethink your performance grading strategy.


  2. Helpful (2)

    "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Fidelity is a great place to start your career in the financial services industry. They will take you in, get you licensed, teach you all of the fundamentals, instill great work ethic in you, and always encourage career development. And with how spread out the company is, you can essentially work anywhere and know you'll have a great job with great people. The pay is ok, but the benefits are amazing which is truly what helps you setup your retirement savings. They offer 401(k) match and profit sharing, and that all adds up quickly. Many people spend their entire working careers at Fidelity.

    Cons

    There aren't a lot of cons other than some of the people--a lot of middle management can be extremely obnoxious with inflated heads & egos, and they are also the ones who somewhat control your career, besides yourself, of course.
    Fidelity is way too conservative too, which can also be a 'pro.' And their compliance policies are some of the strictest you'll see anywhere.
    They need to show their employees how much they value them with better pay--a lot of the positions deserve to be paid a bit more for the hard work that is expected, but again, it's hard to complain about that b/c of everything else that is positive about the company.
    Even with its cons, I would recommend Fidelity to anyone who is a solid, sharp, hard working, & committed worker.

    Advice to Management

    Keep a closer eye on middle-management--those who are closest to your front line working force. Ask for direct & candid feedback from front line employees about their managers--you might be surprised with how horrible some of the people are who are given that amount of power at the management level.

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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