Firebirds Wood Fired Grill - Serving wasn't really for me | Glassdoor
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"Serving wasn't really for me"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Server in Collierville, TN
Former Employee - Server in Collierville, TN
Recommends
Positive Outlook

I worked at Firebirds Wood Fired Grill part-time (Less than a year)

Pros

Great atmosphere, great food, great managers

Cons

Uncontrollable variables such as people not tipping, business being slow

Other Employee Reviews for Firebirds Wood Fired Grill

  1. Helpful (3)

    "They are so eager to grow, they are rolling over their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Charlotte, NC
    Former Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Positive Outlook

    I worked at Firebirds Wood Fired Grill full-time (More than a year)

    Pros

    - Company seems solid
    - Decent clientele
    - Very sophisticated systems and reporting mechanisms in place
    - Company is quickly growing

    Cons

    - Hourly employees are treated as though they are completely disposable
    - Little opportunity for growth or movement within areas currently "saturated" with stores
    - Training program is long and tedious
    - No benefits for non-management and benefits available for NON-management are not great (no STD/LTD, no 401K)
    - LONG hours
    - Extremely high turnover

    Advice to Management

    You spend so much time and energy investing in training your hourlies; treat them better! Your serving staff is never going to stop turning over if you keep up the 3 table sections and those crazy double schedules. A double comes in and gets cut early because they're a double and makes no money, comes back later and gets cut earlier because they're a double and makes no money. I've seen servers and bartenders work a double and leave with less than $20 for the day. So, they get frustrated, bitter, and the whole environment suffers as a result.

    Replace bad management. Pure and simple. If the turnover in a store is high, look no further than your management staff.

    Give your staff a break... the 50% off a limited menu from the housrs of 2-4 Monday through Thursday is just plain silly. Have a holiday party. Host a bowling team or something-- anythng-- else that builds morale. Reward good performance, but knock it off with the contests-- every nice gesture from mamangement has strings attached.

    Pay your key employees and really work on developing them. This is the most abused person in your entire organization it seems.

    Improve benefits for management. Insurance is expensive and subpar. Lack of STD/LTD/401K is going to turn off family-oriented staff members.

    Stop running features. They are ALWAYS problematic and wasteful. Until your executive team can get it right, stop trickling down these features to the stores.

    Communicate, communicate, communicate. FISH meetings aren't enough. Really let your employees know what's going on to build excitement for the brand.

    Firebirds Wood Fired Grill Response

    Oct 28, 2015 – VP of HR

    Thank You for your feedback. I am confused by some of your comments. We have offered a 401K for all employees since the first restaurant opened 15 years ago. In addition, our turnover rate is... More


  2. "It is a restaurant; it's going to have its pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    Pros

    can make great money when business is good

    Cons

    a lot of management turnover

    Advice to Management

    consistency

There are newer employer reviews for Firebirds Wood Fired Grill
There are newer employer reviews for Firebirds Wood Fired Grill

See Most Recent

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