Fireman's Fund Insurance - Hopefully Turning around | Glassdoor
There are newer employer reviews for Fireman's Fund Insurance
There are newer employer reviews for Fireman's Fund Insurance

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"Hopefully Turning around"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Novato, CA
Current Employee - Anonymous Employee in Novato, CA
Doesn't Recommend
Positive Outlook
Approves of CEO

I have been working at Fireman's Fund Insurance full-time (More than 10 years)

Pros

Leadership has a solid plan. Lori has closely aligned her goals with the parent company and has their full support.
Fireman's Fund has a longstanding reputation for excellence in claims servicing.

Cons

Outsourcing every function they can. Which as you know means they are sacrificing operation efficiency for perceived cost saving. The reality is that they are losing market share because of "ease of doing business" issues. They have layoffs every six month as a direct result of the outsourcing.

At the same time that management is laying off their IT knowledge base, they are hiring new Vice Presidents at a rate of 2 a month.

As a result Fireman's Fund is now top heavy with too many chiefs and not enough Indians...oh no that'snot right......too many chiefs and too many Indians (outsource workers).

Advice to Management

Stop laying off all of your IT knowledge.
Stop hiring Vice Presidents.

Other Employee Reviews for Fireman's Fund Insurance

  1. Helpful (1)

    "Things are slowly improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Novato, CA
    Current Employee - Anonymous Employee in Novato, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    New leadership team appears solid and has a clear plan of action, nice setting in suburbia that promotes work-life balance.

    Cons

    Aggressive down-sizing has left many departments short-staffed, creating low morale and distrust of leadership, managers are not necessarily trained to lead others, resulting in limited communication and dissatisfaction among employee base.

    Advice to Management

    FFIC needs leaders who are trained to motivate their employees and given the necessary tools to reward performance and retain talent.


  2. Helpful (2)

    "Sad, really"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Upper Level IT in Novato, CA
    Former Employee - Upper Level IT in Novato, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fireman's Fund Insurance full-time (More than 10 years)

    Pros

    Challenging problems
    Opportunities to move around the company to get exposure to new experiences
    People are nice to work with
    Management is not directly abusive to employees, they're just doing their job

    Cons

    Reducing in size for a long time
    Kind of in survival mode
    Shedding people who have been there for a long time for younger, inexperienced
    Business direction has not been clear for a long time
    A lot of outsourcing
    IT infrastructure does not know what it's doing
    Not the same company it was
    Management is passive aggressive, play an us and them game behind your back
    You can work as hard as you want and it will not matter but they will take it

    Advice to Management

    You cannot communicate enough
    Listen to IT; they could have saved you millions of dollars
    Believe in the staff you have invested in for years
    Revamp your infrastructure area; clean house

There are newer employer reviews for Fireman's Fund Insurance
There are newer employer reviews for Fireman's Fund Insurance

See Most Recent

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