First Collection Services - Its A job | Glassdoor
  1. "Its A job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Little Rock, AR
    Doesn't Recommend
    Neutral Outlook

    I worked at First Collection Services

    Pros

    Flexible Scheduling, and you can make up time if you need to be off.

    Cons

    The pay is low. Bonuses are hard to achieve, because you have to collect a certain amount and get Calls Per Hour. This seems easy, but its harder than it sounds when the customers don't want to pay because of the poor services that they received.

    Advice to Management

    Listen to your employees. Set realistic goals especially with the collections. You cant get apples from a turnip

    First Collection Services2016-04-06

Other Employee Reviews

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Little Rock, AR
    Recommends
    Positive Outlook

    I have been working at First Collection Services full-time for more than 4 years

    Pros

    Family oriented, weekends off, bonus competitive

    Cons

    Hard to get raise. Easy to lose bonus

    First Collection Services2016-05-23
  2. "It is ok until you get something better"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at First Collection Services full-time

      Pros

      Holidays and weekends off which is important to some

      Cons

      Pay is by far the biggest issue

      First Collection Services2018-09-17

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