First Collection Services - COLLECTOR | Glassdoor
  1. "COLLECTOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Debt Collection Specialist in Little Rock, AR
    Recommends
    Positive Outlook

    I worked at First Collection Services full-time for more than 2 years

    Pros

    First Collection provides a "family-like" atmosphere; and management are true professionals who go out of their way to make new employees feel comfortable. Both debt collectors and customer service divisions are on automatic dialers making VOIP calls--therefore employees must wear phone headset while starring into computer screen at all times--which is great when it makes time fly by. Management is understanding when...

    Show More

    Cons

    Unfortunately, the concept of a "career ladder" is non-existent for this company. Sure, there are managers for both the call center and administrative sectors, but growth into one of these positions is extremely slow. Most of those in management positions have been with the company for upwards 8 to 20+ years, and I don't see any of them getting ready to retire anytime soon.

    Advice to Management

    Keep doing what you do--making new employees feel at home & encouraging all to be members of the same team.

    First Collection Services2015-09-08

Other Employee Reviews

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Little Rock, AR
    Recommends
    Positive Outlook

    I have been working at First Collection Services full-time for more than 4 years

    Pros

    Family oriented, weekends off, bonus competitive

    Cons

    Hard to get raise. Easy to lose bonus

    First Collection Services2016-05-23
  2. "It is ok until you get something better"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at First Collection Services full-time

      Pros

      Holidays and weekends off which is important to some

      Cons

      Pay is by far the biggest issue

      First Collection Services2018-09-17

    Discover more reviews about First Collection Services.