First Marblehead - Buckle in for a wild ride -- great opportunity, but a wild-west atmosphere | Glassdoor
There are newer employer reviews for First Marblehead
There are newer employer reviews for First Marblehead

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Helpful (2)

"Buckle in for a wild ride -- great opportunity, but a wild-west atmosphere"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - VP, Marketing in Boston, MA
Former Employee - VP, Marketing in Boston, MA
Recommends
Approves of CEO

Pros

Learning opportunities. First Marblehead is ahead of the curve in defning an emerging industry. There are tremendous opportunities to explore, experiment and define success. The caliber of colleagues is simply fantastic. People are tremendously smart and fun to work with. There is a very collegial atmosphere and a terrific social community.

Cons

Industry turbulence. Unfortunately the credit markets and regulatory environment have dealt First Marblehead several body-blows recently. There has been extreme turn-over and massive layoffs this year. The return of the former CEO, Dan Myers may provide a shot in the arm and a return to solid growth. Dan is an unpredictable maverick with an "in crowd" and an "out crowd". He'll clean house, but there may be opportunities for new employees to rebuild FM back to its deserved glory. Its a challenging, dynamic environment that does not place a premium on communication from Sr. Management or standard management practices -- work/life balance, benefits, career development etc. Its kind of the Wild West and Dan is the sherriff. Hope he likes you and buckle in for a wild ride.

Advice to Management

With the rare opportunity for a "do-over" I would recommend hiring beyond your circle of "known buddies" and bringing in some outside talent who can help build infrastructure for scalable success. The last time around, FM's stellar growth took it from infancy to "awkward teenage" years without the opportunity to mindfully create a model for success at a larger scale. Place a premium on communication, allow more of your management team to contribute to success and recognize efforts and contributions.

Other Employee Reviews for First Marblehead

  1. "Working here was great! While it lasted."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends

    I worked at First Marblehead (Less than a year)

    Pros

    It was a great office environment, and paid very well for the work that it was.

    Cons

    Not much room for advancement from Customer Service, which they only hire from temp agencies. There are also no raises for increased work load for the contract employees.


  2. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at First Marblehead as a contractor

    Pros

    Friendly co-workers; relaxed work-environment; free coffee & tea!

    Cons

    No upward mobility; company's future is uncertain; lacks dynamism.

    Advice to Management

    Appreciating and taking care of ALL workers is important! Customer service reps, although contracts, are an integral part of the business. In fact, they are the very face of the business, so it is fundamental to include them just as much into the team.

There are newer employer reviews for First Marblehead
There are newer employer reviews for First Marblehead

See Most Recent

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