First Utility - Positive family atmosphere to work at, a lot of work to be done still to be compared with big UK Utility companies. | Glassdoor
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There are newer employer reviews for First Utility

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Helpful (5)

"Positive family atmosphere to work at, a lot of work to be done still to be compared with big UK Utility companies."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Warwick, West Midlands, England (UK)
Former Employee - Customer Service Representative in Warwick, West Midlands, England (UK)
Recommends

Pros

Nice and friendly family atmosphere to work.
Flexible hours to work

Cons

Lack of clear instructions and responsibility among different departments that caused a lot of frustrated customer calling to complain.

First Utility Response

Oct 22, 2017 – Chief People Officer

Great to have your feedback although it's a shame you're no long with us. I'm sure a lot has changed since you've been gone, not least we've been nominated as 'best 20 companies to work for' by... More

Other Employee Reviews for First Utility

  1. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Specialist in Coventry, CT
    Current Employee - Quality Assurance Specialist in Coventry, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 5 years)

    Pros

    Having been with First Utility for 5 years, I have seen both ends of the spectrum. Having teething problems with the ever expanding customer base, given the more than competitive pricing to show customers there is a better way, than just the usual "Big 6". To then come out the other side with over one million accounts and growing our customer base further was a surreal feeling. To be part of the continued success is a great but also shows we cannot be content with where we had got to and rest on our laurels, but to continue to expand and make the difference in the energy market and for all the right reasons. The pros for me are as follows: Our customers (This is the reason we currently have a job so my biggest thanks to our customers), The People, The Environment, Reward and Recognition, Learning and Development, Location, First for Technology. These are to name a few and I really could continue forever and a day. You can never learn too much in this sector of work, as energy is ever changing and something I would love to continue to be a part of. I have personally been given the opportunity to progress within the business which I am forever grateful for given that no other company has put their faith in me as much as First Utility.

    Cons

    As of today, I do not feel there are any downsides. I pride myself on honesty and would be scathing if there was anything to write home about. The fact of the matter is that, yes we had problems previously within our early years, ranging from the office space to systems not performing as they should however the more we grow as a business, the more we look to progress as an employer and have ironed out a number of creases we previously had (so to speak). I have experienced three office moves, and all for the benefit and growth. Opening up jobs withing Leamington, Warwick and now Coventry along with expanding across Europe.

    Advice to Management

    To continue to put faith in our internal employees and help them further to reach their goals and personal development aims. Ultimately to remain loyal to our customers as without these, we would not have employment.

    First Utility Response

    Mar 15, 2017 – Chief People Officer

    Thanks for taking the time to post such a positive review. Brilliant, thanks.

    Additionally, I'm delighted to read that your pros are, "to name a few and you really could continue forever and... More


  2. "Great company with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Utility full-time

    Pros

    High paced, modern working environment with some excellent leaders. Internal development of colleagues is high on the agenda with a culture of looking out for the customer and each other.

    Also a Tech led business, which makes you feel like you work for more than just an average energy company.

    Firstperks allows colleagues to save money on everything from Christmas shopping to the next holiday away, 25 days holiday and competitive salaries.

    Cons

    Pension/Paternity/Maternity meets minimum statutory requirement

    Advice to Management

    We lose too many good people due to restrictive pay increase policies when applying for internal vacancies.

There are newer employer reviews for First Utility
There are newer employer reviews for First Utility

See Most Recent

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