FirstEnergy - If you are able to give a lot of your personal time to your job, then this job would be great for you! | Glassdoor
  1. "If you are able to give a lot of your personal time to your job, then this job would be great for you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in West Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstEnergy full-time for more than a year

    Pros

    Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.

    Cons

    Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

    Advice to Management

    Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

    FirstEnergy2012-08-26
  1. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Engineering Co-Op 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstEnergy

    Pros

    Great environment, Good pay, Good experience

    Cons

    Location, HR is slow, old generation

    FirstEnergy2019-10-01
  2. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Reading, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FirstEnergy full-time for more than a year

    Pros

    Great management and great employees

    Cons

    None that I can think of

    FirstEnergy2019-12-27

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