FirstEnergy - Life at First Energy call center | Glassdoor
  1. Helpful (2)

    "Life at First Energy call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Akron, OH
    Recommends

    I worked at FirstEnergy full-time for more than 3 years

    Pros

    Management realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    Cons

    The biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to Management

    Share positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.

    FirstEnergy2014-06-07
  1. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Engineering Co-Op 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstEnergy

    Pros

    Great environment, Good pay, Good experience

    Cons

    Location, HR is slow, old generation

    FirstEnergy2019-10-01
  2. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Reading, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FirstEnergy full-time for more than a year

    Pros

    Great management and great employees

    Cons

    None that I can think of

    FirstEnergy2019-12-27

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