Firstsource Solutions - Fear driven, negative energy, majority of floor support spends their time avoiding the employees they should be helping | Glassdoor
There are newer employer reviews for Firstsource Solutions
There are newer employer reviews for Firstsource Solutions

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Helpful (2)

"Fear driven, negative energy, majority of floor support spends their time avoiding the employees they should be helping"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Relationship Manager/Call Center Sales and Service
Current Employee - Relationship Manager/Call Center Sales and Service
Doesn't Recommend
No opinion of CEO

Pros

Insurance is good, PTO time is part of benefits all thou getting approval to actually take time is difficult. No overnight shifts, 20% of the management are they to support you in your job. Too much hanging around the corner to avoid work from the mgmt.

Cons

Management by intimidation, very heavy turnover, Day to day you woory if your the one to get fired on the at day,80% of management need serious people skills training. Lack of respect from the first line employees towards management which they bring on themselves.

Advice to Management

Send your management team thru serious training in people skills, communication, do what you say you are going to do, workflow retraining, importance of all being on the same page. Hold management accountable for being visible and approachable on the floor accessible to the internal customer thru out their entire shift.

Other Employee Reviews for Firstsource Solutions

  1. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Bengaluru (India)
    Current Employee - Assistant Manager in Bengaluru (India)
    Recommends

    Pros

    good work environment and opportunities to move around

    Cons

    not a pay master and slow growth

    Advice to Management

    diversify into other bpo offerings


  2. "Enriched with knowledge. We have always been ahead of the curve by leveraging our people, process and technology."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    1) Excellent motivational factors.
    2) Could learn the cutting edge technology and contemporary management techniques.
    3) Excellent growth prospects.
    4) Good environment.

    Cons

    1) Salary package.
    2) Professionalism needed to be enhanced.

    Advice to Management

    Lets keep up the great work we have done all this way. We have always been synergetic in our approach. It would be fine if we offer a competitive salary.

There are newer employer reviews for Firstsource Solutions
There are newer employer reviews for Firstsource Solutions

See Most Recent

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