Employee Review
- 5.0Apr 18, 2023
Flexible
Customer Service RepresentativeFormer Employee, less than 1 yearLouisville, KYPros
They are very flexible with you.
Cons
Nothing bad to say about this company.
Other Employee Reviews
- 5.0Aug 28, 2023Ops LeaderCurrent Employee, more than 3 yearsMiami, FL
Pros
Great benefits and pay. Management cares about you
Cons
No cons at this company
- 3.0Sep 13, 2023AR Billing SpecialistCurrent Employee, more than 1 year
Pros
Working from home. Management and team members are great. They send you equipment. No micromanagement so you can work in peace. Learn what you can and move on to a better company.
Cons
It's owned by a foreign company, so it's definitely giving third world vibes. They send equipment but it's a heavy, bulky, out of date PC. They have a timer on the computer where if your mouse doesn't move for 5 minutes it will ask you why? No PTO until after 1 year of employment. They automatically enroll you in 401k so now you have to waste time calling to get out of it. They don't have a well put together system for training. Everything is on spreadsheets and Word docs so you have a ton of files you have to open to refer to which is ridiculous. You clock in one system and get paid in another. They expect you to give quantity yet want quality when the training isn't thorough. They're not as organized as other companies I've worked for. Overall the benefits suck but the people you work with are hard working, knowledgeable people.
Firstsource Solutions Response2wThank you for taking the time to leave us feedback. We are happy to hear your satisfaction with our team and flexibility. We hear your concern surrounding our training programs and systems and will take it into consideration as we are committed to providing employees with the best tools for success and consistently looking towards improving each scope of their experience. This, along with our PTO and benefits policies which we regularly review to remain beneficial to the outer lives of our Firstsourcers. As for our headquarters, we are proud to be a global company with locations not only in the US, but in the UK, India, Mexico, and The Philippines. Our diverse team is one of our greatest strengths as we drive transformation through collaboration across all geos; welcoming ideas, opinions, and conversations that spark innovation in each location.
