Fiserv - High turnover, high stress, low pay | Glassdoor
There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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Helpful (5)

"High turnover, high stress, low pay"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Solutions in Hickory, NC
Current Employee - Customer Solutions in Hickory, NC
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at Fiserv full-time (Less than a year)

Pros

Stable pay and hours
Insurance is alright
Place is clean

Cons

Lack of communication with supervisors
Feeling no one really cares they can replace you anytime
You feel like a number and really low empathy for customers
Asking for a day off is not a guarantee. If you have medical appointments, kids etc you have to stay on your supervisor to make sure your day off was approved. If they forget you get the point.
Management pushes back when there is a problem needing a supervisor. They leave you hanging with unsatisfied customers on the line.

Advice to Management

Make employees feel like they actually matter and are not just a number. As a mom it is hard to go to this job and come home any kind of happy. If you need a day off and it is not planned you geta point. Sometimes things happen, and even giving two weeks advance notice of a day off is not guaranteed to happen. Listen to your employees.

Other Employee Reviews for Fiserv

  1. Helpful (14)

    "Low employee engagement, high turnover, no leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Norcross, GA
    Former Employee - Product Manager in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Low expectations and pressure to deliver provides outstanding work/life balance. Parking lot begins to empty around 4:30.

    Cons

    No leadership at all levels. High school politics is very prevalent and is enjoyed by most of the leadership team. Most of the time is spent on internal politics and games instead of winning in the market. The internal processes to get software out the door are a mess and no one wants to take ownership of anything. It is always the other person/team's fault on why something was not done.

    Advice to Management

    Need to change out leadership as it is the same old story and plans every year.


  2. Helpful (5)

    "High School like culture at Fiserv"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Dublin, OH
    Former Employee - IT Manager in Dublin, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Compensation was a bit higher than most other IT companies.
    Paid Vacation time was higher than most other companies.

    Cons

    The department I worked in was managed by a person who held grudges and ran the department like a dictatorship. If you werent in his click, you didnt exist. If you were in the click and got on his bad side you were kicked out of the click. If you challenged his management decisions or didnt agree with him, not only were you kicked out of the click, but you were ignored and moved to a less revelant position.

    There are every year or every two year job layoffs. The IT director takes advantage of the layoffs and will layoff the people who challenged him or didnt agree with his decisions.

    While there were yearly performance reviews, compensation was not always tied to the ratings that were given on those reviews.

    All paid time off is lumped together in one bucket.

    Advice to Management

    This isnt high schools and clicks shouldnt exist in the professional environment. People who hold grudges or are emotionally immature should not be in a management position.

There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

See Most Recent

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