Fiserv - Unrealistic expectations, no raises, no thanks | Glassdoor
There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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Helpful (8)

"Unrealistic expectations, no raises, no thanks"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Digital Channels App Support in Hillsboro, OR
Current Employee - Digital Channels App Support in Hillsboro, OR
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Fiserv full-time (More than 3 years)

Pros

Some really good team members to work with.

Cons

Ineffectual management. The more they try to fix what is wrong, the more it breaks and causes nothing but pain for on-call. Speaking of on-call if you have a life during your on-call week, forget it. You exist for nothing but Fiserv during that week. And if you don't like it tough.

Advice to Management

Besides roll over and accept below par quality, what does management do?

Other Employee Reviews for Fiserv

  1. Helpful (5)

    "High turnover, high stress, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions in Hickory, NC
    Current Employee - Customer Solutions in Hickory, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Stable pay and hours
    Insurance is alright
    Place is clean

    Cons

    Lack of communication with supervisors
    Feeling no one really cares they can replace you anytime
    You feel like a number and really low empathy for customers
    Asking for a day off is not a guarantee. If you have medical appointments, kids etc you have to stay on your supervisor to make sure your day off was approved. If they forget you get the point.
    Management pushes back when there is a problem needing a supervisor. They leave you hanging with unsatisfied customers on the line.

    Advice to Management

    Make employees feel like they actually matter and are not just a number. As a mom it is hard to go to this job and come home any kind of happy. If you need a day off and it is not planned you geta point. Sometimes things happen, and even giving two weeks advance notice of a day off is not guaranteed to happen. Listen to your employees.


  2. Helpful (13)

    "Low employee engagement, high turnover, no leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Norcross, GA
    Former Employee - Product Manager in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Low expectations and pressure to deliver provides outstanding work/life balance. Parking lot begins to empty around 4:30.

    Cons

    No leadership at all levels. High school politics is very prevalent and is enjoyed by most of the leadership team. Most of the time is spent on internal politics and games instead of winning in the market. The internal processes to get software out the door are a mess and no one wants to take ownership of anything. It is always the other person/team's fault on why something was not done.

    Advice to Management

    Need to change out leadership as it is the same old story and plans every year.

There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

See Most Recent

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