Fiserv - frustration | Glassdoor
There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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Helpful (2)

"frustration"

StarStarStarStarStar
Former Employee - Client Service Analyst in Lincoln, NE
Former Employee - Client Service Analyst in Lincoln, NE

I worked at Fiserv full-time (More than a year)

Pros

Pay is very good for the Lincoln area. Well established company and leader in providing software for financial institutions across the globe.

Cons

It's kind of a sink or swim situation. Did not feel I had the support of my managers. Wait times for incoming phone calls is much too high. Morale is very low.

Other Employee Reviews for Fiserv

  1. Helpful (3)

    "Stressful to the point of Illness and restrictive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Hickory, NC
    Current Employee - Call Center Representative in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Good benefits, using US workforce, Very clean environment, They try to be very up beat and positive. Some very nice people to work with.

    Cons

    Work schedule requires every weekend, once trained in one department no cross training even for health reasons. Conflicting messages from team leads and supervisor; example: Team lead instruction is to show more empathy for customer, but supervisor instructions are to take control of call by interrupting customers. Micro managing includes supervisor/team leads sitting along side during calls, muting us while they tell you what to do and the customer is still talking in your ear too. Call drops and new call comes in without time to prepare the computer programs to start over. Very stressful and expectations to take 90 calls plus in an eight hour shift. they want handle time of each customer to be less than 3 minutes. Big Turnover.

    Advice to Management

    Everyone should be on the same page with teaching and expectations for employees. Any supervisor that is a bully needs a rabies shot.


  2. Helpful (4)

    "Good Company Environment, Pay is low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BCP DR Project Manager in Sugar Land, TX
    Current Employee - BCP DR Project Manager in Sugar Land, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Good Benefits, Nice People. casual

    Cons

    Low Pay and no bonuses. 1% raises are considered good.

There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

See Most Recent

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